A policy is a collective agreed statement of beliefs. It exists to protect children, parents & staff. It is a course of action recommended or adopted by a service”


Induction for new employees, students and volunteers



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Induction for new employees, students and volunteers

  • As part of the induction process, all new management, staff, volunteers and students will be briefed on all the elements of the Child Protection and Welfare Policy including the ethos of the service, child centred practice and the Code of Behaviour.


  • All management, staff, volunteers and students will be required to commit to and abide by the Child Protection and Welfare Policy. They are required to confirm that they have read and understand all policies and procedures including the Child Protection and Welfare Policy with their signature.

Training on Child Protection:

  • The DLP and Deputy DLP will be released to attend Always Children First Training and/or other relevant training as identified and we will ensure that the DLP and Deputy DLP attend child protection training every 3 years.

  • Attendance at child protection training every three years is a complulsary element of employment and attendance by volunteers will be encouraged.

  • Staff will be provided with information in relation to particular skills training to encourage professional development and best practice.

Staff Supervision and Support:

  • It is the policy of Bridge Kids to operate a supervision at work policy. This means lone working is avoided where possible. CCTV operation is in place and all staff members must undergo appropriate staffing checks when commencing employment.
  • Children should never be left unattended, staff members and volunteers are asked to ensure that another member of staff knows where you are at all times for example, when carrying out intimate care duties such as when nappy changing, ensure that another member of staff knows where you are, how long you will be and will check in with you if you are gone for longer than expected. The purpose of supervision is to provide a safe place of work / environment for all in attendance ie) adult and child.


  • Regular supervision and support is available to staff, students and volunteers through one to one meetings, group meetings, staff meetings and professional support meetings.

Responding to complaints

Policy Statement


  • We work in partnership with parents by seeking their views and encourage parents to participate in any decision making in relation to the service. We welcome parents / guardians to join our Board of Management and always welcome comments / suggestions on the delivery of the service.

procedures for responding to a complaint


  • We undertake to ensure all complaints are taken seriously and dealt with fairly, impartially and confidentially.

  • We will endeavour to quickly and informally resolve complaints though discussion with parents and members of staff as appropriate.

  • Parents will be made aware that there is a complaints procedure in operation as part of enrolment/intake.

  • If we find that we have made a mistake or that something could have been done better we will change the way we do things to avoid making the same mistake in future.

  • Complaints can be made by parents, guardians and other advocates on behalf of children.

  • If a parent is not satisfied with any aspect of the service, we ask that they bring the matter to their Room Leader or Management who will try to resolve the issue. Should any matter brought to the attention of a room leader they must also inform a member of management.

  • All complaints will be dealt in a timely manner.

Please see our complaint policy for more information.

Management of Day Trips / Outings from Bridge Kids

At Bridge Kids we aim to provide children with a varied and wide experience and rom time to time the service may organise day trips and outings. It is our policy to ensure the safety and well being of children during these activities through planning, risk assessment, management and supervision of the activity.

Managing Routine Outings & Managing and Planning Day Trips/Outings


Bridge Kids uses the facilities in park/playground throughout the year as part of our site facilities

In managing and planning outings we will:



  • Seek written consent from the parents; this is sought in the initial parent handbook

  • Ensure an adequate number of personnel are present and that the children are supervised at all times

  • Ensure that the person in charge will have access to the service mobile phone in case of emergency

  • Ensure that adequate insurance is in place for the outing

  • Ensure staff are familiar with emergency procedures

SCHOOL TRIPS

  • Staff members and volunteers are asked to adhere to all of the above conditions as set out in the Code of Behaviour above when on an outing / school trip. Any additional volunteers / parents offering help in supervision should complete the staff / volunteer declaration form prior to attendance on the trip.
  • Adequate supervision should be arranged for children and for volunteers. All personnel should adhere to the staff/child ratios as established in the Pre-School Child Care Regulations 2006. Children should never be left unsupervised or alone with a volunteer and regular role checks should be conducted. It is recommended on a school trip to provide 1 adult to every 3 children.


  • On school trips appropriate transport should be arranged. Staff members are not permitted to use their own vehicles at any time. Should the destination require transport, a bus company that has insurance to carry children should be used. The bus will be checked before use to ensure that all seatbelts are in working order.

  • Emergency Procedures are in place, i.e. emergency contact details of all in attendance on the trip, first aid kits, A qualified first aider is in attendance etc. A member of staff will carry a charged mobile phone on outings in the case of an emergency.

  • All parents/guardians at the beginning of the year are asked to sign a general consent form for outings and will be informed of the upcoming school trips. All relevant information should be shared on the nature of the trip, destination, drop off /collection times, method of travel and expected time of arrival back.




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