Amir meskovic



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AMIR MESKOVIC

P.O. Box 686, Dubai, U.A.E; Mob: +971 50 6565752; email:meskovic@gmail.com






Date of Birth: 24th Oct 1977 Nationality: Bosnian
Professional Summary
A strategic business partner, who, working with business unit heads, can help create business strategy and discover how to best align business processes, people and technology.
I have repeatedly and consistently led the competition in the adoption of new technology and application of new techniques while minimizing business risks, optimizing existing processes and identifying/setting up of new profit generating ventures. Widely recognized by employees, peers, management and consultants as an expert authority on technology matters.
Professional Skills

Self-motivated, proactive leader with superb technical acumen and exemplary project management skills. Exceptional ability to create, implement, and improve IT standards, policies, and procedures company-wide.

Expertise in leading process improvement, budgeting, and staff development efforts to increase business and IT system productivity.

Strong leadership, project management, interpersonal, analytical, organizational, technical and administrative skills. Dedicated and energetic team builder/player.

Ability to create grasp and implement cutting-edge ideas, methods and technology. Experienced in determining technical requirements and providing unique solutions to fit company and client technology needs.

Effectively manage important projects and programs in high stress, time-critical environments.


Highly skilled in leading large-scale technology initiatives to produce major revenue increases. Experienced in acquiring equipment and employees for diverse IT operations and development.
Employment History


1999



Emirates Group (Emirates Airline/DNATA)

Research & Development Manager




1998 – 99

Department of Civil Aviation

Communications Specialist




Professional and Educational Qualifications


2004

The Kerzner Approach to Project Management Excellence Certification

International Institute of Learning, New York, USA

2002

Master of Business Administration in eCommerce

The International University, Missouri USA


1999

Certificate in Mastering Application Development

ExecuTrain, Dubai, UAE

1998


Bachelor of Science in Computer Information Systems Management

SouthEastern University, Washington D.C USA


1995

Diploma in Local Area Network

Zenith Institute, Dubai, UAE


1995

Diploma in Computer Hardware Service and Maintenance

Zenith Training Institute, Dubai, UAE

Patents, Publications & Keynote Speeches


2004

Registered as an inventor with USPTO (United States Patent and Trademark Office) and with EPO (European Patent Office) for registering a patent no. 20050021424 for Internet Based Airline Ticket Purchasing and Vacation Planning System and Method.


2004

Featured in a Microsoft Case Study entitled “The Emirates Group” on development completed for Product Management System for MSN Arabia Travel.

http://www.microsoft.com/resources/casestudies/CaseStudy.asp?CaseStudyID=12007


2003

Featured in an AME Info article entitled “MSN Arabia Travel Channel re-launches region's most popular travel website”

http://www.ameinfo.com/17409.html



2002

Arabian Computer News Feature

Featured in a 2 page interview entitled “Managing Development”




2002

Guest Speaker at Microsoft Visual Studio .NET Launch

Dubai, UAE




2001

Arabian Computer News Feature

Featured in a cover story with Steve Balmer, CEO of Microsoft in an article entitled “Trusted Partner”



http://www.itp.net/features/details.php?id=447&tbl=itp_features


Awards


2001

Microsoft .NET e2a Programme Award

Microsoft Corporation, Seattle, Washington - USA




2001

Silver Mabrook Award

Emirates Group, Dubai, UAE




2000

Y2K Team Award for Best Recovery or Avoidance

Emirates Group, Dubai, UAE




Conferences Attended

2005


Microsoft Professional Developers Conference

Los Angeles, USA

2004

RFID (Radio Frequency Identification) Conference

Dubai, UAE


2003

CeBIT

Hanoover Germany


2003

Bachelor of Science in Computer Information Systems Management

SouthEastern University, Washington D.C USA


2003

Microsoft Professional Developers Conference

Los Angeles, USA




2002

Microsoft .NET Enterprise Early Adopters Conference

Seattle, USA


2001

Microsoft TechEd

Barcelona, Spain


2001

Galileo International 360 Developers Conference

Geneva, Switzerland


2001

Amadeus 1-A RES Conference


Nice, France


Key Achievements


  1. Information Management System (HIMS)

  2. Dubai Accommodation Exchange (DAEX)

  3. Employee Participation Portal Strategy

  4. Events Management System

  5. Emirates Engineering Mobility Proof Of Concept

  6. Emirates Airline Call Center Product Management System

  7. AxisHolidays.com

  8. MSN Arabia Travel / myTravelChannel.com

  9. Trust-Marquee Online Payment Gateway Solution

  10. Hosting Environment Setup

  11. SafarEZ B2B Portal

  12. MarhabaServices.com

  13. Skywards.Com

  14. Product Management System

  15. DubaiInternationalAirport.com

  16. IT Department Setup


Emirates Group (Emirates Airline – Performance Development)

Hotel Information Management System (HIMS)

Research & Development Manager

Design, development, implementation and support of an online system that enables participating hotels to manage information of their properties and distribute the same through a web-services model to their own internet sites and other 3rd party portals such as Expedia, Travelocity and myTravelChannel. The system was developed based on OTA standard 801.11.2b

Emirates Group (Emirates Airline – Performance Development)

Dubai Accommodation Exchange (DAEX)



Research & Development Manager

In co-operation with Micros-Fidelio GMBH Germany, designed, developed, integrated and implemented a system that connects all the hotel properties in Dubai that use Micros Fidelio’s Property Management System to enable them to provide real-time availability of hotel rooms to Tour Operators, 3rd party consolidators and call centers.


Emirates Group (Emirates Airline – Performance Development)

Employee Participation Portal Strategy



Research & Development Manager

Designed a technical framework for implementation through the Proof of Concept Workshops. This project included integration of all back-office applications of the Emirates Group including financial, HR, reservation and other data repositories and booking systems into one environment that is integrated into the Path-Finder build via Share-Point Services and Microsoft Outlook at the front-end.



Emirates Group (Emirates Airline – Corporate Communications)

Events Management System



Research & Development Manager

Designed and developed the implementation and support of a mobile wireless system that enables the real time acquisition, management and processing of customer information for various events organized by the Corporate Communications Department (such as Dubai Rugby 7’s, FIFA 2006 World Cup, Dubai World Cup and any other events Emirates Airline is sponsoring). The system has a built-in work-flow management module that allows event ticket management for internal departments as well as a set of reporting tools for future events ticket allocation prediction.

Emirates Group (Emirates Engineering)

Emirates Engineering Mobility Proof Of Concept


Research & Development Manager

A study conducted on the financial benefits and performance development impact on the operations and base maintenance of Airbus and Boeing aircraft with the implementation wireless of technology in the Emirates Engineering hangers. This included the setup of the wireless network, application migration to wireless web-tablet devices, support and alignment of people, processes and technology in order to reduce the operation costs and increase the efficiency of engineers whilst increasing the overall quality of the services provided.


Emirates Group (Emirates Airline)

Emirates Airline Call Center Product Management System



Research & Development Manager

Design, development, implementation and support of an intranet system that manages all Emirates Airline products (flights, hotels, cars, offers, special offers, emirates.com offers, stop overs ..etc) which are sold via the call center. The system has been built with a web based front end allowing the call center agents to search, review and book products requested for by the customers.



Emirates Group (DNATA Agencies/DNATA Holidays)

AxisHolidays.com



Research & Development Manager

Design, development, implementation and support of a B2B portal for Axis Holidays in order for them to service their agents. The portal included the integration of 3rd party supplier systems as well as oracle financials integration for online transactions. It included vouchering thus making it a “one stop shop” for travel agents who resell Axis Holidays products. The following systems have been integrated, making axisholidays.com a virtual travel agency that services agents world-wide.




  • OCEAN

  • QANTAS Holidays

  • MIKI Travel


  • Holiday Autos

  • Oracle Financials

  • Octopus Travel

  • myTravelChannel.com (B2C)

Furthermore, 3rd party applications for support and maintenance, such as Tridion Content Management System, have also been integrated into the portal thus eliminating the need for dedicated development support to the business in order to keep the site up to date.


Emirates Group (Performance Development)

MSN Arabia Travel / myTravelChannel.com



Research & Development Manager

Managed a development team to research, design, build, implement and support the first online airline reservation system in the Middle East. This website provides Immediate access to 500 airlines, 50,000 hotels, thousands of holidays and three-quarters of a million car hire options.This project was used as a case study for rapid implementation using Microsoft .NET Framework 1.0, 1.1 and 2.0. The following suppliers were integrated into the booking engine via XML and web-services layers.




  • Holiday Autos Interface (UK based car rental provider)

  • World Choice Travel Interface (US based hotel provider)

  • Product Management System (Packaging Module)

  • Galileo XML Select Interface (US Based Global Distribution System)

  • Octopus Travel (Singapore based apartments provider)

Additionally, the website has grown to include a full in-house developed CRM module, MIS tracking system, Customer Support System and Product Management System (which also included a custom build Content Management System for the administration of the site’s static content and AD management).myTravelChannel.com was ranked as the #1 website (overall) by visits in the Middle East in 2003.

Emirates Group (Performance Development)

Trust-Marque Online Payment Gateway Solution



Research & Development Specialist

Managed a development team to research, design, develop, support and integrate an secure online payment gateway solution that would use the corporate acquiring bank in Scotland to accept and process online transactions. The transaction process included transaction authorization, settlement, refund, cancellation and reporting. The development also included integration of a Risk Guardian system that protected merchants (such as myTravelChannel.com & emirates.com) from internet fraud by verifying the credit card validity through the use of 150 preset parameters that gets processed in less than 2 seconds.


Emirates Group (Performance Development / Galileo Emirates)

Hosting Environment Setup



Research & Development Manager

Acquisition, setup and support of infrastructure for eVentures of Emirates Airline that is used to host B2C and B2B portals. This included a setup of a redundant server cluster, firewalls, operating system auto-maintenance/updates, terminal services access, security policies, AT&T Frame Relay Leased Line Circuit connectivity to Global Distribution System.


Emirates Group (Galileo Emirates)

SafarEZ B2B Portal


Research & Development Manager

Design, development, integration and support of a B2B2B portal for Galileo Emirates to service their agents online for creation of bookings of flights/hotels and cars. The portal has been developed to also act as a B2B2B2C portal enabling SafarEZ to provide online booking engines to their agents who, in turn, use those website to sell services to their customers.


Emirates Group (DNATA Airport Services)

MarhabaServices.com



Project Controller

Design, development and integration of an online booking system for Marhaba Meet & Greet Services at Dubai International Airport. This project included interfacing to DIMIS (DNATA built using Oracle 9i)



Emirates Group (Emirates Airline)

Skywards.Com



Project Controller

Design, development, integration and support of www.skywards.com website that allows online Emirates Airline customers to signup and administer their Skywards miles. This project included interfacing with CRIS (Customer Relationship Information System) of Emirates.



Emirates Group (Performance Development)

Product Management System



Research & Development Manager

Design, development, implementation and support of Product Management System (PMS) which is used to allow fulfillment agents, who are scattered across the nine markets the MSN Arabia Travel Channel covers, to build holiday packages and events, upload them, promote them on the site, view bookings against those offers and track how well the offers are doing in the system through the statistics module.


Government of Dubai, Department of Civil Aviation

DubaiInternationalAirport.com

Design, development, implementation and support of Department of Civil Aviation website (www.dca.gov.ae) and Dubai International Airport website (www.dubaiairport.com).

Government of Dubai, Department of Civil Aviation

IT Department Setup


Responsible for IT infrastructure design, implementation and support. This included the setup of the Exchange Servers, PDCs, BDCs, network segmenting, ATM network infrastructure for Terminal 1 of Dubai International airport.

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