Annual Report 2014–15


Goal 8: An accessible, transparent and responsive organisation

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Goal 8: An accessible, transparent and responsive organisation

An accessible, transparent and responsive organisation is willing to share what it has done and why it has done it with people who need to know. It acts in a professional, timely manner and ensures the community can feel a sense of pride in its operations.

Overview


  • 3 projected outcomes

  • 7 progress indicator

  • 3 priorities identified

  • 6 actions for 2014-15

  • Delivered via 5 service areas 3 strategies / plans

Our approach


As an organisation, the City of Melbourne strives to improve opportunities for the community to participate in and engage with our decision-making. We seek to share information about our decisions and performance with our community. Ensuring we are an ‘accessible, transparent and responsive organisation’ is about increasing public disclosure of and access to information to become one of the most transparent councils in Australia, fostering a more involved community as well as a better informed community.

Issues and challenges


The delivery of mobile, accessible, transparent and engaging digital communications covering the corporate website and internal web content is a multi-year project that will continue into the new year.

Future directions


A major initiative in the coming year will be to consolidate and redevelop the corporate website as part of the digital transformation program.

To become an ‘accessible, transparent and responsive organisation’ we continue to look for ways to achieve this in every facet of what we do. Find out more on how we apply this approach in different areas of our business in these sections:


  • Involving the community in our decisions, demonstrating our commitment to being accessible and responsive to our community


  • Our reporting approach describing, how we have improved the transparency of our reporting.

Goal 8 service areas: Legal, governance and corporate, Finance, Community engagement, Communications, media and publications, Information technology

Performance summary

Key highlights


  • ISO gold standard accreditation for our city indicators reporting

  • 4381 people had their say on the QVM Final Draft Master Plan

  • City of Melbourne named IAP2 Organisation of the Year

  • More than 7000 contributions to our interactive Bike Plan map

  • 60 families attended pop-up learning sessions with park rangers

Summary of 2014-15 actions


  • 5 complete

  • 1 ongoing

    Detail about this year’s actions and activities to achieve an accessible, transparent and responsive organisation can be found later in this chapter.


Major initiative: Develop and propose to the Council a suite of measures of interest for publication on the website

Residents and members of the public interested in seeing how well the City of Melbourne is delivering basic services in the municipality can now do this through the simple click of a button. Each quarter, there is an update on the performance dashboard on our website on how we are doing on a range of indicators, ranging from waste diverted from landfill to days to process a planning permit. We use data we collect about services we know customers care about. For more information, visit our City of Melbourne1.

BioBlitz 2014


BioBlitz was the City of Melbourne’s first citizen science event, where experts and members of the community worked together to discover, document and learn about the species that call our city home. More than 700 people participated in Melbourne BioBlitz, helping us record more than 3000 sightings and photographs. This data will help us develop the city’s first ever Urban Ecology Strategy.

How we’re performing against our indicators of progress


The City of Melbourne aims for several outcomes over the four years of its Council Plan 2013–2017. We measure progress by the indicators below.

Projected outcome: Increased public disclosure and access to information to become one of the most transparent councils in Australia

Indicator

A decrease in the number of Future Melbourne Committee and Council agenda items dealt with in confidential session, per year

Time period (Financial Year)

Number of items handled in confidential session

2013–14

85

2014–15

115
Indicator

A decrease in the proportion of Future Melbourne Committee and Council agenda items dealt with in confidential session, per year

Time period (Financial Year)


Proportion of items handled in confidential session

2013–14

25 per cent

2014–15

28 per cent
Indicator

An increase in the level of online publication of data and information about the Council’s decision-making

Time period (Financial Year)

Number of publications online

2012–13

9

2013–14

19

2014–15

0
Indicator

An increase in the number of visits to web-pages where Council registers and decisions made under delegation under the Planning and Environment Act 1987 are published, per year

Time period (Financial Year)

Total visits to web pages

2012–13

8,204

2013–14


13,473

2014–15

14,129
Our progress

The number and proportion of items handled in confidential session (which include subsidiary company reports and grants, funding and sponsorship applications) increased this year. Following the addition of ten registers and data publications to our public website in 2013–14, no further publications were added this year. Visits to web pages with Council registers and Council decisions made under the Planning and Environment Act increased 5 per cent (656 more visits).
City of Melbourne recognised for community engagement leadership

The City of Melbourne was named Australasian and International Organisation of the Year at the International Association of Public Participation (IAP2) Core Values Awards in October. The award recognised the City of Melbourne’s commitment to community engagement – involving people in city-shaping projects such as the People’s Panel, an innovative project that saw a panel of 43 everyday Melburnians provide advice to the Council on spending and revenue priorities for its first 10-Year Financial Plan.

Projected outcomes: A more involved community; a better informed community

Indicator

An increase in community awareness of the Council’s community engagement processes

Time period (Financial Year)


Residents who are aware of our community engagement processes

2013–14

63 per cent

2014–15

57 per cent
Indicator

An increase in participation in the Council’s community engagement processes

Time period (Financial Year)

Residents who participated in our community engagement processes

2013–14

48 per cent

2014–15

41 per cent
Indicator

An increase in satisfaction with the Council’s community engagement processes

Time period (Financial Year)

Residents who rated our community engagement processes ‘good’ or ‘very good’

2012–13

32 per cent

2013–14

47 per cent

2014–15

46 per cent

Our progress

The proportion of residents surveyed who are aware of our community engagement processes this year is 57 per cent, down from last year. However, the survey result does not reflect a statistically significant change.

Forty-one per cent of residents surveyed participated in at least one City of Melbourne community engagement activity in the past 12 months, down 7 per cent from last year.



The percentage of residents reporting satisfaction with our community engagement processes (i.e. as ‘good’ or ‘very good’) was 46 per cent, down very slightly from last year. The survey result does not reflect a statistically significant change.
Interactive bike map proves popular

As part of formulating ideas for our next Bicycle Plan 2016–2020, we developed an interactive online map that drew an unprecedented response from the public. The map attracted 1460 comments, identifying more than 1000 locations for improvement, together with 4500 votes of support for these spots. The feedback will help us prioritise actions for the next bike plan. View the responses on the interactive map1.

Our 4-year priorities are …

Our 2014–15 focus was …

Over the next year we will …

Improve transparency by increasing accessibility to information, advice or consultation we consider when making decisions


  • Implement an online system for disclosing public submissions to Future Melbourne Committee and Council meetings

Status: Completed

  • Develop and propose to the Council a suite of measures of interest for publication on the website

Status: Completed

  • Publish on the website a list of City of Melbourne properties valued over $5 million

Status: Completed

  • Test and embed a framework to improve the way we commission, develop, implement, report and evaluate organisational strategies

Continue to increase and improve opportunities for our community to participate and engage with us

  • Evaluate the results of community engagement forums, our community engagement audit and community engagement research and implement the findings

Status: Completed

  • Continue to implement recommendations from the community engagement audit

  • Plan and run three developer forums to improve communication with the development industry and increase our contribution to public debate about planning and major development applications

  • Refresh the Future Melbourne Community Plan based on the long-term challenges and opportunities facing the city and aspirations of the community

Make our information and data accessible to our community and stakeholders where possible


  • Deliver mobile, accessible, transparent and engaging digital communications via:
    • a redeveloped corporate site (including all current sub-sites) supported by a new governance framework and processes


    • a redeveloped intranet

    • a redeveloped service directory

    • improved functionality (based on a new content management system)

    • content renewal and migration based on a content strategy

Status: Ongoing

  • Continue to build our capacity to engage our community and stakeholders via digital channels (e.g. Participate Melbourne)

Status: Completed

  • (Major initiative) As part of the digital transformation program, consolidate and redevelop the corporate website; redevelop the service directory

  • Produce a public year-end media report
Ongoing actions

One action relating to the delivery of digital communications not completed in 2014–15 will continue to be delivered in the 2015–16 financial year. The project was re-scoped following review.
Gold standard on City Data

The City of Melbourne was awarded a gold standard accreditation for its reporting of indicators of city services and quality of life under the new international standard ISO 37120. The indicators demonstrate Melbourne’s sustainable development of communities and commitment to comparable reporting of open data. We are among the first 20 cities in the world to join this new ISO program and the first Australian city.


: SiteCollectionDocuments
SiteCollectionDocuments -> Year one progress report
SiteCollectionDocuments -> City of Melbourne Annual Report 2012–13
SiteCollectionDocuments -> Year one key achievements Melbourne Music Symposium 2015
SiteCollectionDocuments -> City of Melbourne Annual Report 2015-16
SiteCollectionDocuments -> We are pleased to present to you the City of Melbourne’s annual report for 2012–13
SiteCollectionDocuments -> World War One memorials in the City of Melbourne by Dr Michael Cathcart
SiteCollectionDocuments -> Learning Objective Activities Areas of Learning
SiteCollectionDocuments -> Queen mary 2 Fact Sheet
SiteCollectionDocuments -> Discussion Paper on Ecosystem Services for the Department of Agriculture, Fisheries and Forestry Final Report
SiteCollectionDocuments -> Transport/movement re theme: leaders


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