Annual Report 2014–15


Local Government Performance Reporting Framework Performance Indicators



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Local Government Performance Reporting Framework Performance Indicators

Service Performance Indicators

Ref

Service

Indicator

Measure

Results 2015

Material Variations

AF1 28

Aquatic Facilities

Satisfaction

User satisfaction with aquatic facilities (optional)

[User satisfaction with how council has performed on provision of aquatic facilities]



N/A

This is an optional measure that we are not reporting in 2014-15.

AF2 29

Aquatic Facilities

Service standard

Health inspections of aquatic facilities

[Number of authorised officer inspections of Council aquatic facilities / Number of Council aquatic facilities]



0.75

One of our aquatic facilities was closed for maintenance during the last quarter of the year prior to scheduled inspection.

AF3 30

Aquatic Facilities

Health and Safety


Reportable safety incidents at aquatic facilities

[Number of WorkSafe reportable aquatic facility safety incidents]



4.00

All aquatic facilities have wet (pool) and dry (gym and other sports) areas. The four reportable incidents all occurred in the dry areas.

AF4 31

Aquatic Facilities

Service cost

Cost of indoor aquatic facilities

[Direct cost of indoor aquatic facilities less income received / Number of visits to indoor aquatic facilities]



$5.51

The City of Melbourne guidelines for lifeguard-to-customer ratio is double the minimum (Royal Lifesaving Society of Australia Guideline Ratio 1:100; City of Melbourne ratio 1:50). This is consistent at our in-house managed facilities and those managed under contract.

AF5 32

Aquatic Facilities

Service Cost

Cost of outdoor aquatic facilities

[Direct cost of outdoor aquatic facilities less income received / Number of visits to outdoor aquatic facilities]



$5.12

The City of Melbourne guidelines for lifeguard-to-customer ratio is double the minimum (Royal Lifesaving Society of Australia Guideline Ratio 1:100; City of Melbourne ratio 1:50). This is consistent at our in-house managed facilities and those managed under contract.

AF6 33


Aquatic Facilities

Utilisation

Utilisation of aquatic facilities

[Number of visits to aquatic facilities / Municipal population]



1.62

There were no factors that had a material impact on this measure this year.

AM1 34

Animal Management

Timeliness

Time taken to action animal management requests

[Number of days between receipt and first response action for all animal management requests / Number of animal management requests]



0.01

There were no factors that had a material impact on this measure this year.

AM2 35

Animal Management

Service standard

Animals reclaimed

[Number of animals reclaimed / Number of animals collected] x100



41.15 per cent

Wild cats made up 34 per cent of the animals collected. These unregistered cats continue to be a significant proportion of the animals not claimed.

AM3 36

Animal Management

Service cost

Cost of animal management service

[Direct cost of the animal management service / Number of registered animals]


$112.25

There were no factors that had a material impact on this measure this year.

AM4 37

Animal Management

Health and safety

Animal management prosecutions

[Number of successful animal management prosecutions]



1.00

The City of Melbourne increased its presence in public places and education at community events throughout the year to promote and enforce responsible pet ownership.

F1 38

Food Safety

Timeliness

Time taken to action food complaints

[Number of days between receipt and first response action for all food complaints / Number of food complaints]



0.00

This is a transitional measure to be reported next financial year.

F2 39

Food Safety

Service standard

Food safety assessments

[Number of registered class 1 food premises and class 2 food premises that receive an annual food safety assessment in accordance with the Food Act 1984 / Number of registered class 1 food premises and class 2 food premises that require an annual food safety assessment in accordance with the Food Act 1984] x100


93.93 per cent


Annual food premise inspections are made during the registration renewal process. Due to resourcing, six per cent of businesses were not inspected in the financial year however these were prioritised for early the following year.

F3 40

Food Safety

Service cost

Cost of food safety service

[Direct cost of the food safety service / Number of food premises registered or notified in accordance with the Food Act 1984]



$648.65

There were no factors that had a material impact on this measure this year.

F4 41

Food Safety

Health and safety

Critical and major non-compliance outcome notifications

[Number of critical non-compliance outcome notifications and major non-compliance notifications about a food premises followed up / Number of critical non-compliance outcome notifications and major non-compliance notifications about a food premises] x100



95.42 per cent

Through the City of Melbourne's administration of the Food Act 1984, it assesses food safety and associated risks at all registered food premises to protect public health by preventing the sale of unsafe food.

G1 1

Governance

Transparency

Council decisions made at meetings closed to the public

[Number of Council resolutions made at ordinary or special meetings of Council, or at meetings of a special committee consisting only of Councillors, closed to the public / Number of Council resolutions made at ordinary or special meetings of Council or at meetings of a special committee consisting only of Councillors] x100



27.78 per cent

The Council considers reports from its subsidiary companies and applications for grants, funding and sponsorship in confidential session.

G2 2

Governance

Consultation and engagement

Satisfaction with community consultation and engagement

[Community satisfaction rating out of 100 with how Council has performed on community consultation and engagement]



59.00

The level of community satisfaction of how the City of Melbourne has performed in community consultation and engagement in 2015 was 59. This score is 1 point lower than the 2014 score. The 2015 score is also 1 point higher than equivalent scores in metropolitan Melbourne.

G3 3

Governance

Attendance

Councillor attendance at council meetings

[The sum of the number of Councillors who attended each ordinary and special Council meeting / (Number of ordinary and special Council meetings) × (Number of Councillors elected at the last Council general election)] x100


87.01 per cent

There were no factors that had a material impact on this measure this year.

G4 4

Governance

Service cost

Cost of governance

[Direct cost of the governance service / Number of Councillors elected at the last Council general election]



$89,230.00

The allowances set by the Victorian Government for councillors (including the Lord Mayor and Deputy Lord Mayor) are higher for the capital city council than those for all other municipalities.

G5 5

Governance

Satisfaction

Satisfaction with council decisions

[Community satisfaction rating out of 100 with how council has performed in making decisions in the interest of the community]



60.00

The level of community satisfaction with how the Council has performed in making decisions in the interest of the community in 2015 was 60. This score is 1 point higher than the 2014 score. The 2015 score is also 1 point higher than equivalent scores in metropolitan Melbourne.

HC1 42

Home and Community Care (HACC)

Timeliness

Time taken to commence the HACC service

[Number of days between the referral of a new client and the commencement of HACC service / Number of new clients who have received a HACC service]


0.00

This is a transitional measure to be reported next financial year.

HC2 43

Home and Community Care (HACC)

Service standard

Compliance with Community Care Common Standards

[Number of Community Care Common Standards expected outcomes met / Number of expected outcomes under the Community Care Common Standards] x100



88.89 per cent

Tri-annual audit last completed February 2013. Our result equals 16 out of 18 Community Care Common Standards outcomes met. Required improvements have since been met.

HC3 44

Home and Community Care (HACC)

Service cost

Cost of domestic care service

[Cost of the domestic care service / Hours of domestic care service provided]



$0.00

This is a transitional measure to be reported next financial year.

HC4 45

Home and Community Care (HACC)

Service cost

Cost of personal care service

[Cost of the personal care service / Hours of personal care service provided]



$0.00

This is a transitional measure to be reported next financial year.


HC5 46

Home and Community Care (HACC)

Service cost

Cost of respite care service

[Cost of the respite care service / Hours of respite care service provided]



$0.00

This is a transitional measure to be reported next financial year.

HC6 47

Home and Community Care (HACC)

Participation

Participation in HACC service

[Number of people that received a HACC service / Municipal target population for HACC services] x100



18.83 per cent

HACC clients received Home Care, Personal Care, Respite HACC service or a combination of these services.

HC7 48

Home and Community Care (HACC)

Participation

Participation in HACC service by CALD people

[Number of CALD people who receive a HACC service / Municipal target population in relation to CALD people for HACC services] x100



14.65 per cent

The top five non-English speaking countries of birth for HACC clients are Italy, China, Egypt, Vietnam and Greece.

L1 19

Libraries


Utilisation

Library collection usage

[Number of library collection item loans / Number of library collection items]



5.18

The purchase of 40,000 new collection items for our newest library (which opened in July 2015) impacts the results negatively.

L2 20

Libraries

Resource standard

Standard of library collection

[Number of library collection items purchased in the last 5 years / Number of library collection items] x100



84.54 per cent

The City of Melbourne has purchased collection items for three new libraries in the past three years and this contributes significantly to the percentage of items under five years.

L3 21

Libraries

Service cost

Cost of library service

[Direct cost of the library service / Number of visits]



$8.63

Includes rental for City Library and excludes all revenue.

L4 22

Libraries

Participation

Active library members

[Number of active library members / Municipal population] x100


33.82 per cent


The City of Melbourne provides library services to local residents (municipal population), workers, students, travellers and shoppers. Over the past three years we have opened two new library branches, with a third opening in Carlton on 3 July 2015. Melbourne Library Service has a very active eLibrary collection that is not reflected in this figure of active library users. Loans of eBooks make up almost 7 per cent of our total loans.

MC1 49

Maternal and Child Health (MCH)

Satisfaction

Participation in first MCH home visit

[Number of first MCH home visits / Number of birth notifications received] x100



103.06 per cent

There were no factors that had a material impact on this measure this year.

MC2 50

Maternal and Child Health (MCH)

Service standard

Infant enrolments in the MCH service

[Number of infants enrolled in the MCH service (from birth notifications received) / Number of birth notifications received] x100



100.00 per cent

There were no factors that had a material impact on this measure this year.

MC3 51

Maternal and Child Health (MCH)

Service cost


Cost of the MCH service

[Cost of the MCH service / Hours worked by MCH nurses]



$0.00

This is a transitional measure to be reported next financial year.

MC4 52

Maternal and Child Health (MCH)

Participation

Participation in the MCH service

[Number of children who attend the MCH service at least once (in the year) / Number of children enrolled in the MCH service] x100



80.67 per cent

There were no factors that had a material impact on this measure this year.

MC5 53

Maternal and Child Health (MCH)

Participation

Participation in the MCH service by Aboriginal children

[Number of Aboriginal children who attend the MCH service at least once (in the year) / Number of Aboriginal children enrolled in the MCH service] x100



55.56 per cent

There were no factors that had a material impact on this measure this year.

R1 14

Roads

Satisfaction of use

Sealed local road requests

[Number of sealed local road requests / Kilometres of sealed local roads ] x100

84.89


There were no factors that had a material impact on this measure this year.

R2 15

Roads

Condition

Sealed local roads below the intervention level

[Number of kilometres of sealed local roads below the renewal intervention level set by Council / Kilometres of sealed local roads] x100



92.59 per cent

Although there were a number of new sealed roads created, this was offset by the discontinuation of a number of existing sealed roads. The net result was a minor overall reduction.

R3 16

Roads

Service cost

Cost of sealed local road reconstruction

[Direct cost of sealed local road reconstruction / Square metres of sealed local roads reconstructed]



$249.58

Unit cost is generally high due to difficulties operating in the CBD. High pedestrian and vehicle numbers mean reconstruction work requires specific traffic management and work is usually performed out of hours or on weekends.

R4 17

Roads

Service Cost

Cost of sealed local road resealing

[Direct cost of sealed local road resealing / Square metres of sealed local roads resealed]


$59.04

Unit cost is generally high due to difficulties operating in the CBD. High pedestrian and vehicle numbers mean resealing work requires specific traffic management and work is usually performed out of hours or on weekends.

R5 18

Roads

Satisfaction

Satisfaction with sealed local roads

[Community satisfaction rating out of 100 with how council has performed on the condition of sealed local roads]



76.00

The level of community satisfaction with sealed roads in the City of Melbourne in 2015 was 76. This score is 3 points higher than the 2014 score. The 2015 score is also 7 points higher than the equivalent score for sealed roads in metropolitan Melbourne.

SP1 6

Statutory Planning

Timeliness

Time taken to decide planning applications

[The median number of days between receipt of a planning application and a decision on the application]



60.00

There were no factors that had a material impact on this measure this year.

SP2 7

Statutory Planning

Service standard

Planning applications decided within 60 days

[Number of planning application decisions made within 60 days / Number of planning application decisions made] x100


80.99 per cent

There were no factors that had a material impact on this measure this year.

SP3 8

Statutory Planning

Service cost

[Direct cost of the statutory planning service / Number of planning applications received]

$2,086.73

There were no factors that had a material impact on this measure this year.

SP4 9

Statutory Planning

Decision making

Council planning decisions upheld at VCAT

[Number of VCAT decisions that did not set aside council's decision in relation to a planning application / Number of VCAT decisions in relation to planning applications] x100



65.63 per cent

There were no factors that had a material impact on this measure this year.

WC1 23

Waste Collection

Satisfaction

Kerbside bin collection requests

[Number of kerbside garbage and recycling bin collection requests / Number of kerbside bin collection households] x1000



48.92

Continued growth in building development in the municipality, especially new high-rise apartments, has resulted in an increase in kerbside bin collection households and new waste collection services.


WC2 24

Waste Collection

Service standard

Kerbside collection bins missed

[Number of kerbside garbage and recycling collection bins missed / Number of scheduled kerbside garbage and recycling collection bin lifts] x10,000



2.41

Continued growth in building development in the municipality, especially new high-rise apartments, has resulted in an increase in kerbside bin collection households and new waste collection services.

WC3 25

Waste Collection

Service cost

Cost of kerbside garbage bin collection service

[Direct cost of the kerbside garbage bin collection service / Number of kerbside garbage collection bins]



$249.93

The City of Melbourne’s kerbside garbage collection service includes properties that are serviced multiple times a week (up to five times a week for high rise apartments and two or three times for other apartment complexes). These apartments require 240, 600 and 1100 litre bins.

WC4 26

Waste Collection

Service cost

Cost of kerbside recyclables collection service

[Direct cost of the kerbside recyclables bin collection service / Number of kerbside recyclables collection bins]


$66.97

The City of Melbourne’s kerbside recyclable collection service includes properties that are serviced multiple times a week (up to five times a week for high-rise apartments and two or three times for other apartment complexes). These apartments require 240, 600 and 1100 litre bins. Also, the cost is offset by a $70,000 rebate we receive from the State Government for the recyclables we collect.

WC5 27

Waste Collection

Waste diversion

Kerbside collection waste diverted from landfill

[Weight of recyclables and green organics collected from kerbside bins / Weight of garbage, recyclables and green organics collected from kerbside bins] x100



23.01 per cent

The city has a high percentage of high-rise buildings, which traditionally have low recycling rates. Many older high-rise buildings do not have adequate recycling facilities. To lift our diversion rate we are working with building owners and owners’ corporations to provide recycling education and improve practices within high-rise buildings. Though a separate collection, all of the green waste generated from parks, gardens and street trees is recycled. While this is the vast majority of green waste from the municipality, it is not counted in this measure.

I certify that this information presents fairly the status of Council’s LGPRF – Report of Operations.

Ben Rimmer

Chief Executive Officer

Dated: 9 September 2015


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