Tell me about a project you have managed. How have you kept track of and monitored its progress?
Conflict on the job in inevitable. Tell me about a time when you successfully dissipated the conflict by seeking solutions from others.
Describe a time when you had to ask questions and listen carefully to clarify the exact nature of an internal/external customer’s problem.
Tell me about the most diverse group to whom you have made a presentation. What difficulties did you encounter? What did you do?
Change is often difficult for people. What steps have you taken to overcome resistance to change? Give a specific example.
Tell me about a specific project you were working on where the specifications changed but the deadline did not.
Give me an example of how you have worked collaboratively with others to meet a common goal.
Tell of a time when you worked with a colleague who was not completing his or her share of the work. Who, if anyone, did you tell or talk to about it? Did the manager take any steps to correct your colleague? Did you agree or disagree with the manager's actions?
RECOMMENDED APPROACH Have stories to tell. Use the "STAR" method to structure your responses:
What was the SITUATION?
What was your TASK?
What ACTION did you take?
What was the RESULT?
Remember to clearly identify YOUR role in the story. Be detailed. The interviewer will probe for more information about how what you did impacted the result. Some companies will spend an entire 30 minute interview on two behavioral questions/stories.
CASE INTERVIEW QUESTIONS The types of cases you are likely to encounter will generally fit into one of three distinct groups - Strategy, Build-up, or Special Cases. No matter what type of case you encounter during the interview, you should follow these general guidelines:
Strategy casesgenerally involve Costs, Revenues, or Marketing. Recommendations for solving these cases involve using frameworks like “The Four Ps” (Product, Price, Place, Promotion) or “The Three Cs” (Customers, Competitors, Capacity, Cost).
Build-up cases are meant to test your quantitative ability and general logical reasoning skills, for example:
How many credit cards are there in the world?
How many quarters are there in Yankee stadium during a sold out game?