City of Melbourne Annual Report 2015-16


Local Government Performance Reporting Framework Performance Indicators



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Local Government Performance Reporting Framework Performance Indicators

Service Performance Indicators

Ref


Service

Indicator

Measure

Results
2015

Results 2016

Material Variations and Comments

AF2

Aquatic Facilities

Service standard

Health inspections of aquatic facilities

[Number of authorised officer inspections of Council aquatic facilities / Number of Council aquatic facilities]



0.75

1.00

The City of Melbourne manages four aquatic facilities within the municipality. Melbourne City Baths (MCB) and North Melbourne Recreation Centre (NMRC) are managed directly. Carlton Baths (CB) and Kensington Community Recreation Centre (KCRC) are managed via contract with the YMCA.
Each facility was inspected once during the financial year by an authorised officer.

AF3

Aquatic Facilities

Health and Safety

Reportable safety incidents at aquatic facilities

Number of WorkSafe reportable aquatic facility safety incidents]



4.00

2.00

Both incidents occurred at North Melbourne Recreation Centre (NMRC). The first was in August 2015 (electric shock to staff member from damaged toaster cord). No injuries sustained however medical advice sought as a precaution. The second was in January 2016 and involved a child removed from the pool unconscious as a result of a known medical condition and transported to hospital for medical follow up. Life Saving Victoria engaged at the time to complete a Critical Incident Systems Review.


AF4

Aquatic Facilities

Service cost

Cost of indoor aquatic facilities Refer note

Direct cost of indoor aquatic facilities less income received / Number of visits to indoor aquatic facilities]



$3.66

$2.77

The City of Melbourne directly manages indoor aquatic facilities at Melbourne City Baths (MCB) and via contract with the YMCA at Kensington Community Recreation Centre (KCRC) year round. The lower cost per visit this year is due to a reduction in maintenance requirements at MCB. All City of Melbourne aquatic facility lifeguard to customer ratios are double the minimum standard, resulting in increased staff costs.

AF5

Aquatic Facilities

Service Cost

Cost of outdoor aquatic facilities Refer note

[Direct cost of outdoor aquatic facilities less income received / Number of visits to outdoor aquatic facilities]



$4.42

$4.61

The City of Melbourne directly manages outdoor aquatic facilities at North Melbourne Recreation Centre (NMRC) and Carlton Baths (CB) via contract with the YMCA. Both facilities typically operate from October to April. Carlton Baths was closed for redevelopment until February 2016. Costs per visit this year are not materially different to last year.

All City of Melbourne aquatic facility lifeguard to customer ratios are double the minimum standard resulting in increased staff costs.


AF6

Aquatic Facilities

Utilisation

Utilisation of aquatic facilities

[Number of visits to aquatic facilities / Municipal population]



1.62

1.57

There were no factors that had material impacts on our results this year.

AM1

Animal Management

Timeliness

Time taken to action animal management requests

[Number of days between receipt and first response action for all animal management requests / Number of animal management requests]



N/A

1.44

There were no factors that had material impacts on our results this year.

AM2

Animal Management

Service standard

Animals reclaimed

[Number of animals reclaimed / Number of animals collected] x100



41.00%

38.44%

We estimate that around 45 per cent of the animals collected in the City of Melbourne originate from other municipal areas. These animals are often delivered up by members of the public to large animal shelters or veterinarians within the City of Melbourne municipal boundary.


AM3

Animal Management

Service cost

Cost of animal management service

[Direct cost of the animal management service / Number of registered animals]



$112.25

$114.01

The City of Melbourne has a lower number of animals registered in comparison to many other councils. As a capital city our service can include additional costs associated with promoting animal regulation at major events, patrolling a larger number of public venues in the city and monitoring compliance at domestic animal businesses (pet shops, boarding establishments and animal shelters). The City of Melbourne also provides a contracted 24 hour emergency service and pound facilities for animals at the RSPCA.

AM4

Animal Management

Health and safety

Animal management prosecutions

[Number of successful animal management prosecutions]



1.00

4.00

Two of the prosecutions reported were for the same accused and carried forward from the previous year due to adjournments at the request of the accused.

FS1

Food Safety

Timeliness

Time taken to action food complaints

[Number of days between receipt and first response action for all food complaints / Number of food complaints]


N/A

3.58

Response times to food complaints may vary depending on the severity of the complaint. For example alleged food poisonings are actioned within 24 hours, while complaints that do not have an immediate risk to public health may be actioned between three to five days.

FS2

Food Safety

Service standard

Food safety assessments

[Number of registered class 1 food premises and class 2 food premises that receive an annual food safety assessment in accordance with the Food Act 1984 / Number of registered class 1 food premises and class 2 food premises that require an annual food safety assessment in accordance with the Food Act 1984] x100



94.00%

96.16%

There were no factors that had material impacts on our results this year.

FS3

Food Safety

Service cost

Cost of food safety service

[Direct cost of the food safety service / Number of food premises registered or notified in accordance with the Food Act 1984]



$648.65

$647.77

There were no factors that had material impacts on our results this year.

FS4


Food Safety

Health and safety

Critical and major non-compliance outcome notifications

[Number of critical non-compliance outcome notifications and major non-compliance notifications about a food premises followed up / Number of critical non-compliance outcome notifications and major non-compliance notifications about a food premises] x100



95.00%

99.64%

There were no factors that had material impacts on our results this year.

G1

Governance

Transparency

[Number of Council resolutions made at ordinary or special meetings of Council, or at meetings of a special committee consisting only of Councillors, closed to the public / Number of Council resolutions made at ordinary or special meetings of Council or at meetings of a special committee consisting only of Councillors ] x100

28.00%

26.65%

The Council considers reports from its subsidiary companies and applications for grants, funding and sponsorships in confidential session.

G2

Governance

Consultation and engagement

Satisfaction with community consultation and engagement

Community satisfaction rating out of 100 with how Council has performed on community consultation and engagement


59.00

58.00

The level of satisfaction with community consultation and engagement in 2016 is equal to the average for other councils across metropolitan Melbourne and four points higher than the state wide average for councils who participate in the same community satisfaction survey

G3

Governance

Attendance

Councillor attendance at council meetings

[The sum of the number of Councillors who attended each ordinary and special Council meeting / (Number of ordinary and special Council meetings) × (Number of Councillors elected at the last Council general election)] x100



87.00%

90.91%

Records and meeting documentation from all ordinary and special council meetings (excluding confidential items) can be found on our website. (http://www.melbourne.vic.gov.au/about-council/committees-meetings/Pages/committees-meetings.aspx )

G4

Governance

Service cost

Cost of governance

[Direct cost of the governance service / Number of Councillors elected at the last Council general election]



$89,230.00

$86,967.27

The allowances set by the Victorian Government for councillors (including the Lord Mayor and Deputy Lord Mayor) are higher for the capital city council than those for other municipalities.


G5

Governance

Satisfaction

Satisfaction with council decisions

[Community satisfaction rating out of 100 with how council has performed in making decisions in the interest of the community]



60.00

62.00

The level of community satisfaction with how the Council has performed in making decisions in the interest of the community in 2016 is two points higher than 2015, and three points higher than the average for councils across metropolitan Melbourne who participate in the same community satisfaction survey.

HC1

Home and Community Care (HACC)

Timeliness

Time taken to commence the HACC service

[Number of days between the referral of a new client and the commencement of HACC service / Number of new clients who have received a HACC service]



N/A

17.42

This result is within the City of Melbourne’s service responsiveness standards for client assessment and service commencement for domestic care, personal care and respite care services.

HC2

Home and Community Care (HACC)

Service standard

Compliance with Community Care Common Standards

[Number of Community Care Common Standards expected outcomes met / Number of expected outcomes under the Community Care Common Standards] x100


89.00%

100.00%

The triennial Community Care Common Standards audit was carried out in February 2016 and all 18 standards were met achieving 100 per cent.

HC3

Home and Community Care (HACC)

Service cost

Cost of domestic care service

[Cost of the domestic care service / Hours of domestic care service provided]



N/A

$47.69

Domestic care services provide assistance to improve or maintain people’s capacity to manage everyday activities in a safe, secure and healthy home environment.

HC4

Home and Community Care (HACC)

Service cost

Cost of personal care service

[Cost of the personal care service / Hours of personal care service provided]



-

$47.79

Personal care services provide assistance with self-care tasks such as showering, dressing and mobility, assistance with medication, and assistance with other activities of daily living such as shopping, meal preparation and escorting to medical appointments and community activities.

HC5

Home and Community Care (HACC)

Service cost


Cost of respite care service

[Cost of the respite care service / Hours of respite care service provided]



-

$49.96

Respite care services support care relationships and strengthen the capacity of carers to maintain their caring role. Respite support provides a break for the carer from their usual caring role to enable them to participate in community, social and other activities.

HC6

Home and Community Care (HACC)

Participation

Participation in HACC service

[Number of people that received a HACC service / Municipal target population for HACC services] x100



19.00%

19.94%

While this result is not materially different to 2014-15, it represents an 8 per cent increase in the number of clients who received a HACC service compared to last year, or 52 people.

HC7

Home and Community Care (HACC)

Participation

Participation in HACC service by CALD people

[Number of CALD people who receive a HACC service / Municipal target population in relation to CALD people for HACC services] x100



15.00%

16.52%

There was a 15 per cent increase in the number of clients who received a HACC service in 2015-16 compared to last year, or 33 people.

The top five non-English speaking countries of birth for HACC clients in 2015-16 were Italy, China, Vietnam, Egypt and Greece.



LB1

Libraries

Utilisation

Library collection usage

[Number of library collection item loans / Number of library collection items]



5.18

5.08

There were no factors that had material impacts on our results this year.

LB2

Libraries

Resource standard

Standard of library collection

[Number of library collection items purchased in the last 5 years / Number of library collection items] x100



85.00%

85.83%

There were no factors that had material impacts on our results this year.

LB3

Libraries

Service cost

Cost of library service

[Direct cost of the library service / Number of visits]


$8.63


$7.39

The reduction in cost per visit is due to higher numbers of visitors to our libraries in 2015-16.

The increase in visitation of 30 per cent for the City of Melbourne libraries is attributable to the opening of the Kathleen Syme Library and Community Centre in July 2015 and to significant increases in visitation at Library at the Dock (74 per cent increase) and North Melbourne Library (32 per cent). City Library is the most visited of Melbourne’s libraries with over 800,000 visits last financial year an increase of 15 per cent from the previous year.



LB4

Libraries

Participation

Active library members

[Number of active library members / Municipal population] x100



34.00%

35.38%

While this result is not materially different to 2014-15, the 2015-16 active library users also include those who borrow ebooks and eAudiobooks (eContent) through two of our many online lending platforms.

4.5 per cent of our active users only borrow eContent, and 16 per cent of our active users borrow both physical and eContent.



MC1

Maternal and Child Health (MCH)

Satisfaction

Participation in first MCH home visit

[Number of first MCH home visits / Number of birth notifications received] x100


103.00%

110.37%

The City of Melbourne has had an increase of birth notices carried over from the previous year, including mothers who are residing in Melbourne temporarily.

MC2

Maternal and Child Health (MCH)

Service standard

Infant enrolments in the MCH service

[Number of infants enrolled in the MCH service (from birth notifications received) / Number of birth notifications received] x100



100.00%

99.91%

There were no factors that had material impacts on our results this year.

MC3

Maternal and Child Health (MCH)

Service cost

Cost of the MCH service

[Cost of the MCH service / Hours worked by MCH nurses]



-

$75.25

The City of Melbourne's maternal and child health (MCH) service provides support and information to families with children aged from birth to school age who live within the municipality. We also provide additional services and programs such as drop in breastfeeding clinics and open maternal and child health sessions (with no appointment), parental information sessions and a six-month group. More details can be found at City of Melbourne1.


MC4

Maternal and Child Health (MCH)

Participation

Participation in the MCH service

[Number of children who attend the MCH service at least once (in the year) / Number of children enrolled in the MCH service] x100



81.00%

84.30%

There were no factors that had material impacts on our results this year.

MC5

Maternal and Child Health (MCH)

Participation

Participation in the MCH service by Aboriginal children

[Number of Aboriginal children who attend the MCH service at least once (in the year) / Number of Aboriginal children enrolled in the MCH service] x100



56.00%

81.08%

In the last 12 months, participation and engagement of Aboriginal children in the MCH service has increased from 56 per cent (less than 8 children) to 81 per cent (15 children).

R1

Roads

Satisfaction of use

Sealed local road requests

[Number of sealed local road requests / Kilometres of sealed local roads ] x100



84.89

109.04


Improved accessibility through mobile apps and the City of Melbourne website allow the public to more easily report requests. Increased works by utility companies resulting in reinstated road trenches which may be substandard, leading to more potholes being reported.

R2

Roads

Condition

Sealed local roads below the intervention level

[Number of kilometres of sealed local roads below the renewal intervention level set by Council / Kilometres of sealed local roads] x100



93.0%

96.7%

There were no factors that had material impacts on our results this year.

R3

Roads

Service cost

Cost of sealed local road reconstruction

[Direct cost of sealed local road reconstruction / Square metres of sealed local roads reconstructed]



$249.58

$264.27

Costs per square metre of reconstruction within the central city and adjoining areas such as Docklands can be high due to increased traffic management costs and works taking place mainly after hours and weekends in order to reduce disruption to city residents, pedestrian and vehicle traffic.

R4

Roads

Service Cost

Cost of sealed local road resealing

[Direct cost of sealed local road resealing / Square metres of sealed local roads resealed]


$59.04

$48.32

Costs per square metre of reconstruction within the central city and adjoining areas such as Docklands can be high due to increased traffic management costs and works taking place mainly after hours and weekends in order to reduce disruption to city residents, pedestrian and vehicle traffic.

This year, the increase in the number of service authority and building works within the CBD and planned Melbourne Metro rail project works have caused some of the planned Council works to be deferred. More works were undertaken outside of the CBD and therefore had a lower cost.



R5

Roads

Satisfaction

Satisfaction with sealed local roads

[Community satisfaction rating out of 100 with how council has performed on the condition of sealed local roads]



76.00

75.00

There were no factors that had material impacts on our results this year.

SP1

Statutory Planning

Timeliness

Time taken to decide planning applications

[The median number of days between receipt of a planning application and a decision on the application]



60.00

74.00

State Government policy changes have increased Council’s statutory requirement when responding to the referral of Ministerial Applications for Planning Permit.

This has required significant procedural changes and reallocation of resources to reduce assessment timeframes for these complex major projects, with the aim of responding to the Minister within 28 days.

It is noted that Ministerial referrals are not captured by this data.


SP2

Statutory Planning

Service standard

Planning applications decided within 60 days

[Number of planning application decisions made within 60 days / Number of planning application decisions made] x100



81.00%

75.00%

State Government policy changes have increased Council’s statutory requirement when responding to the referral of Ministerial Applications for Planning Permit.

This has required significant procedural changes and reallocation of resources to reduce assessment timeframes for these complex major projects, with the aim of responding to the Minister within 28 days.

It is noted that Ministerial referrals are not captured by this data.


SP3

Statutory Planning

Service cost

Cost of statutory planning service

[Direct cost of the statutory planning service / Number of planning applications received]


$2,086.73


$1,996.53

There were no factors that had material impacts on our results this year.

SP4

Statutory Planning

Decision making

Council planning decisions upheld at VCAT

[Number of VCAT decisions that did not set aside council's decision in relation to a planning application / Number of VCAT decisions in relation to planning applications] x100



66.00%

61.76%

While this result is not materially different to 2014-15, it represents a large increase in the number of VCAT decisions from the previous year. In 2015-16, 42 out of 68 council decisions were not set aside by VCAT, compared to 21 out of 32 decisions in 2014-15.

WC1

Waste Collection

Satisfaction

Kerbside bin collection requests Refer note

[Number of kerbside garbage and recycling bin collection requests / Number of kerbside bin collection households] x1000



62.23

77.73

The increase of 15.5 requests per 1000 households is attributed to significant staff changes within our service provider. This is currently being addressed.

WC2


Waste Collection

Service standard

Kerbside collection bins missed Refer note

[Number of kerbside garbage and recycling collection bins missed / Number of scheduled kerbside garbage and recycling collection bin lifts] x10,000



2.41

3.75

There were no factors that had material impacts on our results this year.

WC3

Waste Collection

Service cost

Cost of kerbside garbage bin collection service

[Direct cost of the kerbside garbage bin collection service / Number of kerbside garbage collection bins]



$249.93

$213.62

The City of Melbourne’s kerbside garbage collection service includes properties that are serviced multiple times a week (up to five times a week for high rise apartments and two or three times for other apartment complexes). These apartments require 240, 660 and 1100 litre bins.
A decrease in garbage tonnage this year resulted in a decrease in landfill fees.

WC4

Waste Collection

Service cost

Cost of kerbside recyclables collection service

[Direct cost of the kerbside recyclables bin collection service / Number of kerbside recyclables collection bins]


$66.97

$63.25

The City of Melbourne’s kerbside recyclable collection service includes properties that are serviced multiple times a week (up to five times a week for high rise apartments and two or three times for other apartment complexes). These apartments require 240, 660 and 1100 litre bins. Also, the cost is offset by a rebate we receive from SKM recycling for the recyclables we collect as per contract rate.
An increase in recycling tonnage this year resulted in an increase in recycling revenue.

WC5

Waste Collection

Waste diversion

Kerbside collection waste diverted from landfill

[Weight of recyclables and green organics collected from kerbside bins / Weight of garbage, recyclables and green organics collected from kerbside bins] x100



23.00%

25.92%

Recycling tonnages have increased over the past year, while total garbage tonnages have reduced over the same period. This has led to a higher overall percentage of kerbside waste being diverted from landfill

Note: Results from 2014–15 have been updated to reflect changes in reporting practices in 2015–16. This report contains two years of comparable data for these indicators. Because of this change, results differ from those published in the 2014–15 Annual Report.

I certify that this information presents fairly the status of Council’s LGPRF – Report of Operations.



Martin Cutter

Acting Chief Executive Officer

Dated:


: SiteCollectionDocuments
SiteCollectionDocuments -> Year one progress report
SiteCollectionDocuments -> City of Melbourne Annual Report 2012–13
SiteCollectionDocuments -> Year one key achievements Melbourne Music Symposium 2015
SiteCollectionDocuments -> Annual Report 2014–15
SiteCollectionDocuments -> We are pleased to present to you the City of Melbourne’s annual report for 2012–13
SiteCollectionDocuments -> World War One memorials in the City of Melbourne by Dr Michael Cathcart
SiteCollectionDocuments -> Learning Objective Activities Areas of Learning
SiteCollectionDocuments -> Queen mary 2 Fact Sheet
SiteCollectionDocuments -> Discussion Paper on Ecosystem Services for the Department of Agriculture, Fisheries and Forestry Final Report
SiteCollectionDocuments -> Transport/movement re theme: leaders


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