Corporate Wins 2006



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Corporate Wins 2006

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FALL 2006 WINS
Corporate Wins are selected by City staff to demonstrate ongoing commitment to achieving corporate goals and providing value to Edmonton citizens. Included are examples of innovations, cost savings, service improvements, partnerships, and external recognition.
This report is also available on the City’s Web site: www.edmonton.ca, or call (780) 496-8196.
The City of Edmonton
Living the Vision


  • Quality, best value services

  • Satisfied customers

  • Valued employees


Goal: Planned Growth
Manage land use and development in mature neighbourhoods, business areas and new suburban areas, and maintain quality of the environment.


  1. Travel survey informs planning

Thanks to the co-operation of 15,000 city residents who participated, this innovative survey provides invaluable information on how, why, when and where Edmontonians are currently travelling, and how travel has changed since 1994. The data collected will aid in planning future development of Edmonton’s road, transit, pedestrian and bicycle systems to meet citizen needs.

Alan Brownlee, 496-2601

alan.brownlee@edmonton.ca


Goal: Economic development
Take a leadership role in creating a positive, dynamic business climate and expanding the business base within Edmonton and the Edmonton capital region.


  1. New database to assist business community

New to the Library’s growing online resources is Kompass, a new database which can search for more than 1.9 million businesses in 70 different countries, providing the user with contact information and information on products and services. In many cases, there is a direct email link to the company. This new e-resource is available in all Library locations as well as remotely from home or office. Visit www.epl.ca to access the database.

Peter Schoenberg, Manager, Information Services, 496-1855



pschoenberg@epl.ca


  1. Commonwealth Stadium hosts exciting events - sports, entertainment

In addition to the Edmonton Eskimos busy home game schedule, Commonwealth Stadium has hosted an impressive collection of exciting sport and entertainment events so far in 2006 – the Men’s Under 20 International Soccer Game between Brazil and Canada on May 19, the Churchill Cup International Rugby Tournament played host to England, Scotland, Ireland, New Zealand, United States and Canada on June 17, the Commonwealth Country Concert that featured Michael Carey, Aaron Pritchett, Amanda Wilkinson, Big and Rich and the headliner Alan Jackson on July 14 and still to come on September 17 the Women’s Rugby World Cup showcasing the twelve best women rugby nations of the world.

Chris Johnson, Rec. Facilities, 496-3177

Chris.Johnson@edmonton.ca

Goal: Services to people

Provide quality, best value services that contribute to the safety, security, well being and enjoyment of Edmonton’s citizens.


  1. Materials Testing celebrates 50 years of valued service

In September 2006 the Materials Testing area of the Engineering Services section celebrates 50 years of service to the Transportation Department and the City of Edmonton as a whole. Since its inception, Materials Testing has provided a wide variety of Quality Assurance and Quality Control testing of soils, asphalt and concrete products being purchased or supplied to the corporation. The section also tests roadway paints, plastic pipe and metal castings. Recently, the section has been providing varied geotechnical, hydrogeology and environmental engineering expertise to many City departments.

Don Lewycky, 496-6773



don.lewycky@edmonton.ca


  1. State of the art noise and vibration monitoring equipment

The Engineering Services Section recently upgraded its noise and vibration monitoring equipment to new state of the art digital equipment. Based on analysis by the staff at Engineering Services, informed decisions can be made on possible remedial measures, from patch paving to new noise walls. The capability to monitor and analyze noise and vibrations is not duplicated by any other municipality in Canada. It further demonstrates the City’s on-going commitment to its citizens to provide an efficient transportation system as well as a viable environment.

Don Lewycky, 496-6773



don.lewycky@edmonton.ca

  1. City receives awards for sand recycling

The City received the Transportation Association of Canada’s environmental award in the fall 2005 as well as the Alberta chapter of the American Public Works Association’s award for technical innovation for its sand recycling project.

In 2005 the City of Edmonton in partnership with the Edmonton Waste Management Centre of Excellence started sand recycling on a full production scale. This process takes sand swept from streets during spring clean up and processes it so it can be reused the following winter.

Over half the sand used this last winter was recycled product.

Bob Dunford, 496-4697


bob.dunford@edmonton.ca


  1. Subsidized AISH transit pass pilot program a success

A year-long pilot program to encourage persons with disabilities to try the regular transit system and to provide low income persons with access to public transit was so well-received it has become a standard component of Edmonton Transit’s service. The Provincial Ministry of Alberta Seniors and Community Supports has agreed to cooperate with the City in helping AISH recipients enrol in this program.

In 2004, Edmonton Transit, with approval from City Council, introduced a special subsidized transit pass for AISH recipients. The cost of the pass is half the regular monthly adult pass rate and is for use on regular transit services.  The program supports Edmonton Transit’s commitment to providing accessible and affordable public transit services to all Edmontonians.

Lorna Stewart, Director of Community Relations, 496-2849

lorna.stewart@edmonton.ca


  1. First phase of 1920 Exhibition and Midway opens at Fort Edmonton

More than 4,000 visitors were attracted to Fort Edmonton Park as the first phase of the 1920 Midway and Exhibition officially opened its doors to the public on July 1. The carousel, which partially recreates one built in 1917, had about 1,500 visitors and provided 50 rides on opening day. The detailed murals and horse carvings that bring the carousel to life pay tribute to Edmonton’s history and the staff and volunteers of the Fort Edmonton Foundation and the City of Edmonton.

An old expression says that, what goes around, comes around, which is particularly true of a carousel. In the case of this new carousel, what has “gone around” is the vision and dedication of many volunteers, thousands of hours of painstaking work, and an enormous labour of love. What “comes around” is a fabulous new attraction for our Park, and a unique gift to the citizens of Edmonton.

Tannia Franke, 944-7971


tannia.franke@edmonton.ca


  1. Deaf and hard of hearing and City both win

The City won the 2006 Willis Award for Innovation for its Communications Services to the Deaf and Hard of Hearing Pilot Project.

The award recognizes the City of Edmonton as the first Canadian municipality to automatically provide American Sign Language (ASL) and Real Time Captioning (RTC) at major civic events held at City Hall or Churchill Square. The services are provided upon request for all other meetings, open houses or civic events. The City and the community’s deaf and hard of hearing representatives worked together to create the program.

Betty Loree, 496-8217

betty.loree@edmonton.ca


  1. Teen Gamers Palace a huge success

Edmonton Public Library co-sponsored the City’s Child Friendly Edmonton initiative by transforming Sprucewood and Highlands branches after hours into a Teen Gamers Palace for young people between the ages of 12 and 17. This took place on November 25th and December 9th and provided teens from neighbouring communities a safe place to have some fun. These evenings featured music, dancing, video games, board games and refreshments. More than 175 teens participated in the pilot project. Based on the positive response from teens in the community, the Library plans to offer a similar event this coming fall.

Tina Payson, Manager, Highlands Branch, 496-4299



tpayson@epl.ca


  1. Flicks And Tunes To Go for teens

Teens who do not wish to wait in the queue for the latest music and films can check out the Flicks and Tunes To Go browsing collection in teen areas of library branches throughout the city. Teens can borrow one CD or one DVD for one week by artists such as INXS, My Chemical Romance and Enya, or popular DVDs such as Zoolander, Napoleon Dynamite and Dukes of Hazzard. Flicks and Tunes To Go titles were suggested by members of the Library’s Teen Advisory Boards, and was launched on February 2nd. It is modelled on the success of the Bestsellers To Go book service.

Skip Wilson, Manager, Castle Downs Branch and project co-ordinator, 496-2708


swilson@epl.ca


  1. Storytime with Jazz and Andy nominated for television award

A series of storytime puppet shows, created by Library staff in partnership with Access Television, was nominated in the Best Children’s Production category at the 2006 Alberta Film and Television Awards. Created in 2004, the shows appeared on Access Television during the children’s programming segment. The Storytime theatre is also available for viewing on the Library website at http://www.epl.ca/Storytime.

Pilar Martinez, Manager, Woodcroft Branch and District Manager North, 496-6894



pmartinez@epl.ca


  1. EPL largest contributor of young reader’s votes in Pacific Northwest

Each year, library staff throughout the Pacific Northwest (Alaska, British Columbia, Alberta, Washington, Oregon, Montana and Idaho) visit schools to promote the Young Reader’s Choice Awards (YRCA). This awards program invites students in Grades 4-12 to read two books from a list of nominations and cast their vote. This year, EPL staff visited 193 Edmonton schools and talked to more than 24,000 students about the program. As a result, more than 15,000 students from Edmonton cast their vote out of a

total of 55,807 from all participating provinces and states — the largest amount of votes from a single library system.

Christine Mennear, Londonderry Branch, 496-6625

cmennear@epl.ca


  1. Chinese magazines online

To serve Edmonton’s growing Chinese population, a new online database of more than 100 Chinese language magazines is now available at the Library through Dragonsource. Chinese language readers of different ages and levels can read magazines published in China in either traditional or simplified characters, on fashion, travel, business, sports, currents affairs, entertainment, and other areas of interest. Hundreds of latest issues as well as back issues are available.

Peter Schoenberg, Manager, Information Services, 496-1855


pschoenberg@epl.ca


  1. DATS newsletter keeps clients informed

DATS (Disabled Adult Transit Service) produces a newsletter for its clients six times a year. The newsletter provides information about how to use DATS, guidelines and procedures, new projects and changes to service. To enable as many clients as possible to read the newsletter, it is created in several formats. In addition to print, the newsletter is available on cassette, CD, large prints, document text readers and the DATS website.

Laura Stewart, 944-5596



laura.stewart@edmonton.ca


  1. Emergency planning information targeted to families

The City of Edmonton, in partnership with ATCO Gas, designed an education package to help Edmontonians better prepare for major emergencies. It is an easy-to-understand information guide with instructions on coping with various kinds of emergencies. The Office of Emergency Preparedness is now beginning to work with community groups to help spread this planning information more broadly and with cultural groups to translate the information package. Translation will begin with those groups that generally have less familiarity with the English language.

Contact: Bob Black, Director, Office of Emergency Preparedness, 496-3988



Bob.Black@edmonton.ca


  1. DATS wait list improves service, efficiency

In the fall of 2005, DATS (Disabled Adult Transit Service) introduced a wait list for customers whose requested trip time was not available. On the day of scheduling, the wait-listed trips are used to fill in for cancellations, or added to existing routes where space is available. Clients simply confirm the status of their trip requests by calling the evening prior. Since the introduction of the wait-list, trip refusals have dropped by 50 per cent.

Sandy Allen, 944-4563


sandy.allen@edmonton.ca


  1. Business change means more DATS trips

In July 2005, the Disabled Adult Transit Service (DATS) switched its service from a largely contract-based environment to a hybrid business model. This involved replacing the existing contract vehicles with 91 City owned lift-equipped buses, hiring over 50 employees and establishing a driver shift sign-up environment similar to that used by most public transit providers. Additionally, one private contractor was retained to provide the majority of DATS ambulatory service. These major changes have resulted in the provision of more trips to customers and improved customer service.

Mary Anne Trann, 496-5677



maryanne.trann@edmonton.ca


  1. Bus security enhanced

The Alberta Solicitor General granted Special Constable status to ETS security staff earlier this year. Special Constables are now responsible for the LRT system, buses and transit centers. This designation provides staff with more authority and responsibility to deal with disorderly conduct on ETS. City Council also released funding for an additional 13 security staff and approved the recent appointment of a director to manage the expanded security function.

Mike Derbyshire, 496-5746

Mike.derbyshire@edmonton.ca

Goal: Infrastructure and physical development
Develop and maintain infrastructure, maintain the quality of the environment, develop and use communications and information technology.


  1. 137 Avenue Widening: 123A Avenue – 137 Street

The design was adjusted on the 137 Ave. project to widen the south boulevard only, which decreased the traffic disruption during construction, reduced the project schedule by four weeks and provided a cost savings of $500,000. The original design for the east bound widening called for using both the centre median and the south boulevard.

Trees affected by the new roadway construction were relocated both on site and into nearby neighbourhoods.

Rob Barnes, P. Eng., 496-7699


rob.barnes@edmonton.ca


  1. Snow storage site consolidated in southeast

In fall 2005 the Transportation Department put the new southeast Snow Storage Site into operation. This is the City’s third permanent engineered snow site and is designed to contain the salts and suspended solids from the snow removed from roads and control the discharge into the storm sewer. This site replaces three temporary sites and consolidates all the snow storage in the southeast quadrant. This new site is unique in that it is a multi-use site also used for gravel and sand recycling.

Bob Dunford, 496-4697



bob.dunford@edmonton.ca


  1. Environment benefits through new fuel management system

A new Fuel Management System is being implemented in the Fleet Support section of Mobile Equipment Services to reduce impact on the environment. New fuel tanks, a computerized fuelling process and “Fuel Sense” driver training to maximize fuel use are all part of the overall plan.

Sam See-Too, 496-6428



Sam.See-Too@edmonton.ca



  1. Engineering Services at the forefront of concrete testing technology

The City of Edmonton’s concrete lab is the only CSA certified facility in Alberta (public or private) to achieve a perfect score in a rigorous review by CSA inspectors in terms of the capabilities of the staff and the laboratory facilities. Last year the Engineering Services Section of the Transportation Department completed a major upgrade of the electronic components and analytical software for its concrete testing equipment, greatly improving the quality and speed of the results being produced and keeping Engineering Services at the forefront of concrete testing technology.

Don Lewycky, 496-6773


don.lewycky@edmonton.ca


  1. Terwillegar Drive construction moved up

The construction of Terwillegar Drive was accelerated to coordinate with the opening of Anthony Henday Drive. Work began in 2005, over a year ahead of the original schedule, resulting in a cost savings of $800,000.

To accommodate the road widening, more than 40 trees were relocated into the surrounding neighbourhood versus being cut down. New trees will be planted along the completed roadway in 2007.

Rob Barnes, P. Eng., 496-7699

rob.barnes@edmonton.ca


  1. Leadership in Energy and Environmental Design (LEED) Certification

The City of Edmonton recently received the coveted Gold Level LEED certification for the Southeast Division Police station. Created by the United States Building Council, LEED certification distinguishes building projects that have demonstrated a commitment to sustainability by meeting higher performance standards in environmental responsibility and energy efficiency.

The facility exceeds the Federal Model National Energy Code for Buildings by 46.1% and will reduce carbon dioxide emissions by over 300,000 kg annually.

Brian Oakley, 496-6600

Brian.oakley@edmonton.ca


Goal: Leadership, regional cooperation and planning
Focus on leadership and regional cooperation, intermunicipal planning, development and service delivery.


  1. National recognition for Active Edmonton

In August Active Edmonton will be presenting on a panel at a first-ever National Physical Activity Institute. The successes, outcomes and learning’s from Active Edmonton are continuously monitored and shared with others. Since its initiation in May 2003, Active Edmonton has presented at five national conferences and a provincial planning forum in Saskatchewan, received a prestigious provincial award (ARPA’s AV Pettigrew Award) and regularly receives requests from municipalities in Canada, U.S. and other parts of the world.

Brenda Wong, 496-4943


brenda.wong@edmonton.ca


  1. Linda Cook elected president of Canadian Library Association

Linda C. Cook, EPL’s Director of Libraries, began her one-year elected term in June as President of the Canadian Library Association (CLA). During the next year, Ms. Cook will travel across Canada to speak about the CLA and its goals. In addition to visiting library schools and attending provincial library conferences, she will meet with federal politicians to discuss issues of importance to Canadian libraries. As CLA president, Ms. Cook will travel to Korea, China, South Africa and several American cities to discuss the social, cultural and political contexts in which libraries in Canada function. Throughout her travels, she will represent the City of Edmonton and the Edmonton Public Library.

Linda C. Cook, Director of Libraries, 496-7050



lcook@epl.ca


  1. Library develops long-term plan

A strategic planning process spearheaded by a team of EPL trustees and staff resulted in the publication of Enriching People’s Lives: Strategic Directions 2006 to 2010. A business plan to implement the strategies will be completed in August.

Linda C. Cook, Director of Libraries, 496-7050



lcook@epl.ca


  1. Books2Eat Gala a night of edible delight

The Library held its first Books2Eat Fundraising Gala in May in support of the Strathcona restoration and expansion project. The main floor of the Milner Library was transformed into a glowing reception area where over 250 guests enjoyed an evening of literary and culinary treats. Various chefs, restaurants and hotels were invited to submit an edible creation based on, or inspired by books. Edmonton Journal columnists Nick Lees and Judy Shultz judged the creations. Guests later had the chance to bid on them through silent auction. More than $21,000 was raised at the event.

Della Paradis, Fund Development Manager, 496-7060


dparadis@epl.ca


  1. Official partnership struck between EPL and Edmonton Public Schools

The Library and Edmonton Public Schools signed a Memorandum of Understanding May 9, 2006 that formalized the partnership between the two organizations. The partnership is intended to strengthen services between the library and school district and increase literacy among Edmonton’s young people.

The foundation for the partnership was laid earlier this year with a pilot project to get more library cards into the hands of students. The Library received more than 1,500 applications for library cards from 23 participating schools in a two-month period. Plans are currently being made to roll out the library card program to all schools. As the partnership moves forward, it will focus on increasing literacy among boys and increasing information literacy among teens. The partnership will also be able to adapt to meet the specific needs of schools and students and address any emerging issues identified by the partnership team.

Sherryl Petterson, Manager, Marketing and Communications, 496-7046

spetterson@epl.ca


  1. Library on See Magazine’s “Best of Edmonton 2006” List … twice!

See Magazine readers of Edmonton have spoken … and they have spoken highly about the Edmonton Public Library. The annual Best of Edmonton list was released in the May 25th issue of the popular free magazine, and EPL made it on the list…twice!

EPL’s detailed and comprehensive website was voted Most Useful Website by readers, stating that, “…EPL has a website where you can indulge your fetish for online shopping and find your textual or cinematic hearts’ desire without wounding your wallet or spending hours searching the stacks.”

The second was for Best Temporary Public Art for the barrier around the Strathcona branch. To discourage graffiti, organizers arranged to have children come and paint the wooden barriers. See Magazine said, “The abstract lettering and murals adorning the plywood walls around the Old Strathcona library renovations shows Edmonton really has stepped into the current millennium. The neon-bright colours and mind-bending forms are a welcome relief from the historical prairie scenes well-meaning decision-makers usually throw up around town. The work not only reflects the youthful and urban character of the city, it also deters crap graffiti. Why? It’s all about respect y’all. True graf afficionados won’t paint over something they can’t top.”

Peter Schoenberg, Manager, Information Services, 496-1855

Adrienne Canty, Manager, Strathcona Branch, 496-3953


pschoenberg@epl.ca, acanty@epl.ca


  1. Stories tell of love of library

The “Beyond Words Library Stories Contest” invited Edmontonians to submit stories about their personal experiences with the Library. An internal staff panel selected a short list, then celebrity judges Michael Phair, city councillor and trustee on the Library Board, Linda Hughes, publisher of the Edmonton Journal, and Lynda Steele, co-anchor and co-producer of Global News at Five, selected the most compelling stories. All selected entries were posted on the Library’s website and will be published in print. Stories were not judged by their literary merits but by their authenticity and impact on the life of individuals.

Not only did the project provide a platform for library users to voice their feelings about their library, it provided library staff an opportunity to get feedback from customers. In view of the positive response from both the public and staff, the Library will expand the contest to include children and teens in the future. The Library’s website is linked to other library websites in Canada so that people can read library stories across the country. To read the stories, visit the website at www.epl.ca

Sherryl Petterson, Manager, Marketing and Communications, 496-7046

spetterson@epl.ca


  1. ETS expands service to Spruce Grove

An agreement between the Town of Spruce Grove and Edmonton Transit System began peak period bus service for Spruce Grove residents starting in January 2006. The service consists of four trips in the morning from Spruce Grove to downtown Edmonton and four return trips in the afternoon. With the initial success of the route, two morning and afternoon trips to West Edmonton Mall were added in early May. There are also plans to extend the downtown trips to the University of Alberta in September.

This service is being provided at no cost to Edmonton taxpayers. Similar agreements are already in place with Fort Saskatchewan and with Sturgeon County for service to CFB Edmonton.

Ken Koropeski, 496-5976


ken.koropeski@edmonton.ca

Goal: Organizational effectiveness
Achieve excellence in management of the City’s resources: financial, people and assets.


  1. City negotiates new telecommunications wireless agreements

In the first half of 2006, the IT branch in cooperation with Materials Management renegotiated more favourable cellular voice and data rates for the City of Edmonton Administration. The estimated cash savings for wireless voice service is $260,000 per year. In addition, the monthly rate (excluding usage fees) for wireless air cards, used by tablet and laptop users, has been reduced by 35%.

Kate Rozmahel, 496-4276

kate.rozmahel@edmonton.ca


  1. City receives corporate procurement award

For the seventh consecutive year, the City’s Materials Management Section was selected by the National Purchasing Institute for the prestigious Achievement of Excellence in Procurement Award. This international award recognizes organizational excellence in public procurement.

Gerry Goodall



gerry.goodall@edmonton.ca


  1. Strategic sourcing program drives value

Annual savings harvested from the strategic sourcing program will exceed $700,000 in 2006, with additional projects in progress and planned.

Strategic sourcing is a coordinated, enterprise approach to procurement that enables the leveraging of purchase volumes, standardization of business requirements, process improvements through reengineering and automation, and improved supplier performance measurement and relations. The City has achieved significant quality, financial and process benefits by employing this approach to its procurement of a wide range of product and service categories including office supplies, furniture, photocopiers and telecommunications services.

Dan Lajeunesse


dan.lajeunesse@edmonton,ca


  1. Edmonton leads with volunteer policy

City Council recently approved a Municipal Volunteerism Policy, making Edmonton one of the first cities in the country to have an approved, corporate policy on the use, retention and support of volunteers.

The policy addresses three components: volunteers for events that are hosted by the City, support and training for staff who work with volunteers and who are volunteers themselves, and a commitment to the City taking a leadership role in the support of volunteerism. This policy will help to establish consistent practices across the corporation with regards to volunteers.

Colleen Burton Ochocki

colleen.burton-ochocki@edmonton.ca


  1. Video conference pilot a time-saving solution

Staff often dedicate significant amounts of time to being available to present or respond to questions in City Council and committee meetings. A recent pilot program to test video conference equipment showed promise in making better use of staff time. City Council found they could maintain good dialogue with staff using the leased conferencing equipment. The system can be particularly beneficial to staff who work outside the downtown core who could save commuting time to meetings. The next pilot will test cameras on PCs that will allow staff to interact with each without leaving their offices.

Laura-Lee Linehan, Corporate Services, 496-4862

Stephane Labonne, Manager, Governance Planning, 944-5398

Laura-Lee.Linehan@edmonton.ca, Stephane.Labonne@edmonton.ca


  1. City Clerk staff advance knowledge of Roberts Rules of Order

Staff who support Council and committee meetings broadened their understanding of rules of order through an informative session by Eli Mina, meeting mentor and registered parliamentarian. The session, called Roberts Rules of Order De-mystified, focused on the principles on which meeting procedures are based. With a deeper understanding of these principles, staff are better able to support City Council in making decisions that are based on clear, solid processes. A session was also held for members of civic agencies, boards and commissions, whose meetings are also based on Roberts Rules of Order.

Alayne Sinclair, Director of Governance and Legislative Services, 496-8162



Alayne.Sinclair@edmonton.ca


  1. Internal support to committee saves costs

The City Administration provided all research and analysis required by the independent Committee on Council Compensation. This volunteer committee reviewed market conditions, alternate methods of delivery and cost structures to evaluate City Council’s compensation package. Private consultants provided this support to previous committees at a significant cost. The committee praised the Administration’s work saying the research was comprehensive and informative and was delivered in a very timely manner.

David Edey, City Clerk, 496-8151



David.Edey@edmonton.ca


  1. Business Driver Review clarifies responsibilities

Departments now have a comprehensive reference list of all legislation, bylaws, policies and major plans that mandate the City to provide services or that require the City to provide services in a certain way. This reference explains “why” the City does “what” it does, detailing each City branch’s key result areas within a legislative or policy framework. City Council directed the Administration to provide this comprehensive list of business drivers in May 2005. Representatives from all departments assembled a detailed report. During the process staff identified several policies and major plans that are due for updates, the majority of which will be completed this year.

Jill Wright, City Policy Manager, 496-8226


Jill.Wright@edmonton.ca


  1. Cost to taxpayers reduced as City acquitted

In February 2006 the City was acquitted of all nine environmental charges laid by the Government of Alberta as a result of several drops of oil containing PCB’s dripping from the overhead lights at Commonwealth Stadium during the 2001 World Championships in Athletics. The judge found the City was not responsible for causing the oil to leak and also found the City reported the situation to the province in a timely manner even though there was no legal obligation to do so. Although the province’s decision to proceed with the charges resulted in a significant cost to City taxpayers the amount was reduced by an estimated $250,000 to $350,000 by having a staff lawyer represent the City instead of outside counsel.

Steven Phipps, 496-7250



steven.phipps@edmonton.ca


  1. DATS implements new model for hiring and training

The Disabled Adult Transit Service (DATS) recently switched to a new business model for hiring and training drivers in 2005-2006. Improvements include pre-screening applicants for customer service, English language comprehension, driving skills, city knowledge and geographical understanding. Improvements to the training program also include an enhanced disability awareness program, operation of the vehicle’s mobile data computers and more on-road training time. These efforts have provided more stability to DATS service and helped DATS achieve their hiring goals of 50 drivers in a very competitive job market.

Mary Anne Trann, 496-5677

Ian Newel, 496-2854

maryanne.trann@edmonton.ca, ian.newel@edmonton.ca

  1. DATS improves service and safety on the road with new technology


DATS (Disabled Adult Transit Service) recently implemented Mobile Data Computers (MDCs) and Automatic Vehicle Location (AVL) in our fleet of vehicles. These systems improve service and safety on the road by allowing DATS Service Control to see where vehicles are at all times to provide assistance in a timely manner. This technology has also increased efficiency through improvements to “real time” scheduling. The MDCs and AVL provide a great deal of performance data that will be used to evaluate and correct current service challenges and examine ways to improve service.

Sandy Allen, 944-4563



sandy.allen@edmonton.ca


  1. New department focused on future

Anticipating and effectively dealing with growth is the primary challenge that Edmonton faces, and taking a corporate-wide approach to planning has become increasingly important in meeting this challenge. In order for the City Administration to stay ahead of changing needs and emerging issues, the City Manager created a new Corporate Business Planning Department. Staff from business areas such as Intergovernmental Affairs, the Corporate Budget Office and the Office of Infrastructure have joined together in the new department. This department will help the Administration better align its business with City Council’s initiatives and priorities.

Al Maurer, City Manager, 496-8222



al.maurer@edmonton.ca


  1. City receives WCB Rebate

The city earned a $926,000 rebate on its 2005 Workers Compensation Board premium because it reduced its expected WCB costs by more than 12%. This is a result of a significant effort to improve the corporation’s Occupational Health and Safety program and effective WCB claims management.

David Doyle, 496-5950


david.doyle@edmonton.ca


  1. Flood Prevention Program a double winner

The City's Flood Prevention Program, a communication initiative to equip homeowners with the information and knowledge they need to make drainage improvements, garnered two awards in communication management. The program received an award of excellence from the Canadian Public Relations Society as well as a merit award from the International Association of Business Communicators.

Elaine Trudeau, 496-3868



elaine.trudeau@edmonton.ca


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