Employment History Umberslade Adventure, Hockley Heath, Solihull Woodland Assistant January 2016 –Present Team Leader May 2015 – December 2015 Woodland Assistant April 2014 – May 2015



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Elizabeth Vanes


80 Cheswick Way

Cheswick Green

Solihull

West Midlands

B90 4HG

: 07928-553299

: elizabethvanes@hotmail.co.uk




Employment History

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Umberslade Adventure, Hockley Heath, Solihull

Woodland Assistant January 2016 –Present

Team Leader May 2015 – December 2015

Woodland Assistant April 2014 – May 2015

Dealing with the public and customer service is a really big part of this job as you need to have patience with the young children when they are anxious or afraid whilst on the activities. Also being able to communicate with customers at all levels and have a friendly, positive attitude towards them to make them feel happy with their visit. Working with the public also involves conflict management, whether it is managing conflict between two customers, or dealing with a customer’s aggression towards me.



Received training from Paul Rolinson (adventure training ltd)

Main Duties:


Transferrable Skills:

  • Team Leading: monitoring staff performance, staff rotas, staff efficiency, dealing with staff conflict, training staff and management reporting.

  • Performance management; problem solving; mediation; delegation; training skills and listening skills.

  • Reception duties: welcoming guests on arrival and briefing them on opportunities available to them on site.

  • Customer service; communication skills; representing the company.

  • Leading birthday parties/groups: working with colleagues to manage and support groups of customers and taking them through their activities.

  • Working as part of a team; communication skills, customer awareness, organisational skills.

  • Woodland activities: zip wire and tree climbing activities – ensuring safety of customers on company equipment, managing fears and anxieties.

  • Health and safety awareness; customer awareness.

  • Cleaning and kitchen duties; basic cleaning duties to ensure a clean and safe environment for customers,

  • Knowledge of food hygiene, customer service and health and safety.









Saracens head, Shirley, Solihull


Front of house staff October 2015 – September 2016

There’s a lot of responsibilities as a waitress/bar maid things such as being able to use a till to take a person’s order efficiently whilst at the same time communicating with the customer and showing your best customer service and making them feel happy and welcomed into the pub so they will want to return. Other skills also include bar skills, organisation skills, making deserts and cleaning down areas ready for a close down.



Blue bell cider house, earlswood

Bar maid August 2016 – Present

My role at the bluebell is as a member of bar staff, as part of a busy pub to make a good atmosphere for the customers and also have a knowledge of the different beers available to them. Also this job requires me to be able to take the necessary steps to clearing the bar ready for closing at the end of the night. Other skills at the blue bell also include taking a food order, team work and following rules and regulations.


Volunteering

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1st Tanworth in Arden Rainbows

Young Leader

A volunteer post of 8 months, my main duties were to support children between the ages of 5 and 7, as they attend Rainbows. Additional duties included organising activities and evening events.


Cheswick Green Youth Club

Helper

This role was a natural progression from the previous position and I continued for another 18 months until the closure of the Youth Club. My role was to supervise and support younger children between the ages of 9 and 11. Additional responsibilities including running group activities, collecting fees and monitoring behaviour.

Work Experience

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Ackers adventure January 2017

I took part in work experience over a week period at ackers adventure taking part in maintenance through the grounds, such as organising ski equipment and helping staff to fix the climbing wall. Also I took part in supporting a group in orienteering and learning practical things such as skiing and canoeing. Over the week I developed my knowledge of outdoor activities as well as developing relationships with those I was working with.


Cheswick Green Primary School July 2013

An opportunity to work in a school to develop skills in team working, supervising and planning activities.


Education & Training

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Solihull College September 2016 - Present

Currently working towards my BTEC Level 3 Extended Diploma in Sports Development, Coaching and Fitness.



Warwickshire College, Henley-in-Arden September 2015 – July 2016

Currently working towards my BTEC Level 3 Extended Diploma in Sports Development, Coaching and Fitness.

Solihull Sixth Form College, Solihull, West Midlands September 2014 – July 2015


AS Level Course


Subject

Grades

Art and Design

C

Photography

D

Media Studies

E


Alderbrook Secondary School, Solihull West Midlands September 2009 – July 2014

General Studies

Subject

Grades

English Language

C

English Literature

B

Information technology

C

Mathematics

B

Geography

B

Media Studies

B

Additional Science

C

Food Technology

C

OCR National First Award in ICT


Merit

BTEC Level 2 in Art and Design

Distinction



Key Achievements

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NCS - The Challenge

Run by the National Citizen Service, this 3-week programme for 15-17 year olds helped me to build skills; work as a team; and face and overcome new challenges. The programme also developed my skills in leadership, communications, presentation, and business and finance.


Duke of Edinburgh - Bronze Award

The DoE Award developed my skills and helped me increase my knowledge of planning, team-working, and orientation, whilst building on motivation and commitment skills.


Other Achievements

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  • Currently working towards my level 2 sports leadership award

  • Baden Powell Award (14/03/2013)

  • Guides Leadership

  • Participated in sports clubs with college (Basketball and Netball)

  • Participated in sports clubs with school (Basketball, Netball, Cricket, Rounder’s)

  • Netball Umpiring training
  • College captain 3 years in a row



Hobbies and Interests

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  • Basketball

  • Camping

  • Art and Design

  • Socialising

  • Fitness (gym)

  • Leading

  • Sports





References

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  • Julian Kenny holding general manager at the Saracens head

  • Sebastian Muntz, Proprietor of Umberslade Adventure - sebuntz@hotmail.co.uk

  • Julian Ranson, Youth Club Leader - ranson.j@hotmail.co.uk




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