Example email requesting a refund for a faulty item bought online



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Example email requesting a refund for a faulty item bought online

Dear Alex Lee

On 5 November 2013, I bought a ‘stainless steel ladies watch with crystals’ (item no. 30045251777) from your eBay seller store, ‘glamgifts’.

I used the ‘Buy it now’ option and paid $49.95 plus $7.50 shipping via PayPal. My eBay username is alana1981.

After wearing the watch for only one month, several of the crystals had fallen off. I emailed you about this on 26 November 2013, and received no response.

Now the watch has stopped working. It is my view that under Australian Consumer Law, this watch is:


  • not of acceptable quality (a quality appropriate to the $49.95 I paid)

  • not fit for purpose (it does not work).

Please see the attached photo of the broken watch, and a copy of my PayPal receipt.

I would like to return the watch to you, to see if it can be repaired. If you cannot repair it, I would like you to refund the cost of the watch and my return postage costs.

Please respond to my email within seven working days. If I do not hear from you, I will have no other option but to take my complaint further.

You can contact me on my mobile 0411 111 111.


Yours sincerely

Alana O’Halloran




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