Dear Alex Lee
On 5 November 2013, I bought a ‘stainless steel ladies watch with crystals’ (item no. 30045251777) from your eBay seller store, ‘glamgifts’.
I used the ‘Buy it now’ option and paid $49.95 plus $7.50 shipping via PayPal. My eBay username is alana1981.
After wearing the watch for only one month, several of the crystals had fallen off. I emailed you about this on 26 November 2013, and received no response.
Now the watch has stopped working. It is my view that under Australian Consumer Law, this watch is:
I would like to return the watch to you, to see if it can be repaired. If you cannot repair it, I would like you to refund the cost of the watch and my return postage costs.
Please respond to my email within seven working days. If I do not hear from you, I will have no other option but to take my complaint further.
You can contact me on my mobile 0411 111 111.