AT** Recommendation for other excellence models: Participation in National and International Awards is promoted, as well as participation in Quality conferences.
CZ* Only pilot projects were financed from the budget of Nation Quality Policy.
CZ** Pilot project was supported by Ministry of Interior (materials, training room) and financed by SIGMA.
BG* Under the SSA
PT* Usage of CAF is obligatory only in Azores – Regional Administration.
RO* Available in RO
RO** According to Framework Law on Decentralization No 195/2006 and Law on Public Finance No 273/2006, each line ministry is responsible for defining quality standard and cost standard, and each provider of public service will be obliged to insure the standards. Some line ministries, such as Ministry of Labour, Family and Equal Opportunities or Ministry of Education, Research and Youth defined quality standards for different public services (eg. child protection, disabled people). In 2007-2008, the representatives of Ministry of Education, Research and Youth invested resources (human, material and financial) in developing cost standard/ pupil, which represents a big step in making the financial transfers from central to local government more transparent and efficient in the field of education, as a starting point.
SI* – has to be paid by PA organizations.
SI** – CAF 2006 translation
IT* – Translation of CAF 2006, Personalization and CAF for Justice and School
IT****** Directive on perceived quality, Directive on online services
The CAF was translated in French, german and deutch.
In february 2007, a standard brochure CAF 2006 with illustrations was publiced for all civil servants.
Every two years the federal administration provide free training about the caf for the people of the administration who would like to apply the caf and present a good practice for the quality conference.
We have also develop CAF per sector for the local administration and for the educational sector.
The organisational development unit would like to develop a network including CAF users.
Support are provide to all federal administration for BPR, BPM, customer orientation, complain procedure, development of the leadership for the middle management, …
In the EU structural funds programming period 2007-2013 it is planning to support the implementation and certification of QM models in Lithuania.
The tax administration Quality Management System will be obligatory for all units, the implementation process will lat for few years.
The most spread excellence model is nowadays the ISO 9000 Quality standard present in almost every local unit communities.
Seminars offered by the Administration Academy of MPA; fees for participants are substantially lower as of training providers outside PA; also tailor-made seminars are posibble.
No funds are given as 'extra' money to PA organizations but in a form of support provided.
Advisory meetings of MPA: for PA organizations upon their demand; approach to QM in the organization is discussed as well as possible solutions regarding the organization's 'starting' position. These meetings are free of charge.
It is useful to produce documents or guidelines, but most of all it is important to work together with PAs, introducing them cases, experiences and concrete solutions. It is very relevant to create a network and to facilitate and steer it, creating opportunities and sharing views. Networks are important common points of contact.
Quality models and tools usage should never be compulsory
For their promotion, material, methodological and expert support is the key aspect.
Financial support contributes to the motivation of the staff only when it is distributed (at least partially) to the employees