Introduction 5 Background Information 5 Preliminary Findings 7


Government support to the use of excellence models and other quality tools in PA organisations in your country



Download 1.31 Mb.
Page20/23
Date conversion03.05.2018
Size1.31 Mb.
1   ...   15   16   17   18   19   20   21   22   23

17 Government support to the use of excellence models and other quality tools in PA organisations in your country







Usage is:

Sources available:




Obligatory

Strongly recommended

Recommended

Voluntary

Financial

Material

Expert support

Other

None

CAF

SK, PT*

SK, AT, BE, GR, HU, BG, RO, SI

LU, DE, CZ, EE, LT, PT, IT

FI, LV, ES, UK, MT, IE, DK, CY, SE, PL, FR, LT, NL

LU, IE, DE, AT, BE, CZ*, PL, BG

FI, LU, IE, DE, AT, BE, CY, EE, GR, HU, NL, PT, RO*, SI**,

IT*


FI, LV, LU, ES, DE, AT, DK, BE, CY, EE, GR, PL, HU, FR, BG, LT, PT, RO – meetings

SI – Advisory meetings

IT**


LV – benchmarking, ES, RO – trainings, SI* – Seminars, IT***

SE

EFQM

BG*

ES, SI

BE, CZ, HU

FI, LV, ES, SK, UK, MT, IE, DE, AT, DK, EE, SE, PL, FR, LT, NL*, PT, RO, IT


ES, IE

ES, IE, BE, FR, SI*

ES, BE, FR, BG, SI*

LV – benchmarking, ES, DK

FR: seminars, SI* – Seminars



SE, PL, NL*, PT, IT

Other excellence model(s)







AT**, BE, CZ, HU

FI, LV, UK, MT, IE, DK, EE, SE, PL, FR, LT, NL, SI, IT

CZ*

BE, FR: for specific models

BE

RO - seminars

LV, SK, SE, PL, NL, SI, IT

ISO 9000 Quality standards

LV*

BG

ES, BE, HU, FR, SI

FI, ES, SK, UK, MT, IE, DE, AT, CY, EE, SE, PL, LT, NL, PT, RO, IT

ES, IE, BG

ES, IE, DE, BE, CY, FR, SI – Publication of MPA

LV, ES, BE, CY, FR, BG, SI – Advisory meetings

FR

RO – seminars, debates, SI* - Seminars




SE, PL, NL, PT, IT

Other quality standards

RO**




ES, BE

FI, LV, ES, SK, UK, IE, DE, AT, EE, SE, PL, FR, LT, NL, SI, IT

ES, BE,

RO – state budget and local budget


ES, BE, FR, RO - legislation


ES, BE, FR, RO - meetings

LV – benchmarking, ES, FR, RO – training, seminars, IT – q Club and Quality Barometer****

LV, SE, PL, NL

CRM




ES

BE, BG, SI

FI, LV, ES, SK, UK, MT, IE, AT, DK, EE, SE, PL, HU, FR, LT, NL, PT, RO, IT

ES, BE, BG

ES, BE, FR

BE, FR, BG

FR, RO

SE, PL, NL, PT, IT

BSC







ES, BE, CZ, GR, HU, BG, SI

FI, LV, ES, SK, UK, MT, DE, EE, SE, PL, FR, LT, NL, PT, RO, IT

BE, BG

DE, BE, GR

LV, ES, BE, GR, BG

RO

SE, PL,NL, PT, IT

CSM

FR, BG, SI

LV, ES, HU

(LU), BE, IT

FI, LU, ES, SK, UK, MT, EE, SE, PL, LT, NL, PT, RO

LU, BE, BG

LU, ES, BE, FR, NL, SI, IT*****

LU, ES, BE, HU, FR, BG, NL, SI

LV – benchmarking, FR, RO, SI, IT******

SE, PL, PT

CC

IE, FR, BG

ES, MT


BE, CZ

FI, LV, ES, UK, EE, SE, PL, HU, NL, PT, RO

IE, BE, CZ**

ES, IE, BE, CZ**, FR, NL

ES, IE, BE, CZ**, HU, BG, NL

ES, RO

SE, PL, PT, SI

Improvement groups




ES, IE

SK, BE

FI, LV, ES, UK, MT, DE, DK, EE, SE, PL, HU, FR, BG, NL, PT, RO, SI

NL

ES, NL

ES, NL




LV, SE, PL, FR, PT, SI

Other quality tool(s)










FI, LV, SK, UK, EE, SE, PL, HU, FR, BG, SI

PL

FR, SI – Publication of MPA

PL, FR, SI – Advisory meetings

FR, RO, SI* – Seminars

IT – regional seminars, dedicated website



LV, SE

EVAM Excellence model




ES




ES

ES

ES

ES

ES


Employee satisfaction











NL




NL

NL







Benchmarking










NL

NL

NL

NL







C.L.E.A.R.







RO










RO








LV* Obligatory according to the regulations, but it is not seen as the only possibility to improve the quality by institutions

AT** Recommendation for other excellence models: Participation in National and International Awards is promoted, as well as participation in Quality conferences.

CZ* Only pilot projects were financed from the budget of Nation Quality Policy.

CZ** Pilot project was supported by Ministry of Interior (materials, training room) and financed by SIGMA.

BG* Under the SSA

NL* EFQM/INK

PT* Usage of CAF is obligatory only in Azores – Regional Administration.


RO* Available in RO

RO** According to Framework Law on Decentralization No 195/2006 and Law on Public Finance No 273/2006, each line ministry is responsible for defining quality standard and cost standard, and each provider of public service will be obliged to insure the standards. Some line ministries, such as Ministry of Labour, Family and Equal Opportunities or Ministry of Education, Research and Youth defined quality standards for different public services (eg. child protection, disabled people). In 2007-2008, the representatives of Ministry of Education, Research and Youth invested resources (human, material and financial) in developing cost standard/ pupil, which represents a big step in making the financial transfers from central to local government more transparent and efficient in the field of education, as a starting point.

SI* – has to be paid by PA organizations.

SI** CAF 2006 translation

IT* – Translation of CAF 2006, Personalization and CAF for Justice and School

IT** – Training for new evaluators

IT*** – Directive of Minister, Divulgative regional seminars, CAF Resource Center

IT**** – These include initiatives which are part of the National Plan for Quality and aimed to create indicators to spread benchmarking among Administrations. (www.qualitapa.it).

IT***** – Documents, Section online indicative processes examples and instruments, http://www.cantieripa.it/inside.asp-id=1916.htm

IT****** Directive on perceived quality, Directive on online services

Description:
BE:

The CAF was translated in French, german and deutch.

In february 2007, a standard brochure CAF 2006 with illustrations was publiced for all civil servants.

Every two years the federal administration provide free training about the caf for the people of the administration who would like to apply the caf and present a good practice for the quality conference.

We have also develop CAF per sector for the local administration and for the educational sector.

The organisational development unit would like to develop a network including CAF users.

Support are provide to all federal administration for BPR, BPM, customer orientation, complain procedure, development of the leadership for the middle management, …

Lithuania:

In the EU structural funds programming period 2007-2013 it is planning to support the implementation and certification of QM models in Lithuania.



Poland:

The tax administration Quality Management System will be obligatory for all units, the implementation process will lat for few years.



The most spread excellence model is nowadays the ISO 9000 Quality standard present in almost every local unit communities.

Slovenia:

  • Seminars offered by the Administration Academy of MPA; fees for participants are substantially lower as of training providers outside PA; also tailor-made seminars are posibble.

  • No funds are given as 'extra' money to PA organizations but in a form of support provided.
  • Advisory meetings of MPA: for PA organizations upon their demand; approach to QM in the organization is discussed as well as possible solutions regarding the organization's 'starting' position. These meetings are free of charge.



LL:
Italy:
It is useful to produce documents or guidelines, but most of all it is important to work together with PAs, introducing them cases, experiences and concrete solutions. It is very relevant to create a network and to facilitate and steer it, creating opportunities and sharing views. Networks are important common points of contact.

Spain:

  • Quality models and tools usage should never be compulsory

  • For their promotion, material, methodological and expert support is the key aspect.

  • Financial support contributes to the motivation of the staff only when it is distributed (at least partially) to the employees





1   ...   15   16   17   18   19   20   21   22   23


The database is protected by copyright ©hestories.info 2017
send message

    Main page