Jet Airways (India) Limited



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Frequent Flyer Program - JetPrivilege

With JetPrivilege, members enjoy a truly rewarding experience with unique privileges across five membership tiers: Blue, Blue Plus, Silver, Gold and the exclusive Platinum. JetPrivilege members can expect to earn more miles, enjoy more benefits, quicker tier upgrades and easier tier retention, enhanced rewards and easier redemption.
JetPrivilege has won Freddie Awards considered 'Oscars' of frequent flyer programmes across the world, for five consecutive years including the most coveted 'Program of the Year' Award 2007 and 2006 for the Japan, Pacific, Asia and Australia region.
Key features that make the JetPrivilege programme a winner

  • Ease of enrolment

  • Five membership levels

  • Faster tier upgrades

  • Easier tier retention

  • Personalized web access

  • Multiple mileage earning opportunities

  • JetPrivilege membership updates on SMS

  • Global partnerships

  • Bonus JPMiles on e-Services

  • Redeem JPMiles

  • Purchase JPMiles

  • Transfer JPMiles

  • JPMiles Upgrade

  • Cash Upgrade

  • Cash N Miles

  • Benefits of JetKonnect

Highlights of Privileges

The JetPrivilege programme offers members benefits and privileges based on their membership tier. Some of the benefits are as follows: Check-in at Première counters, lounge access, additional baggage allowance, priority baggage handling, guaranteed reservations up to 24 hours before departure, priority stand-by, upgrade vouchers and more. Elite members can also enjoy benefits on select airline partners like additional baggage allowance.

For more details visit jetairways.com.


Class of Service

We pride ourselves in providing world-class service coupled with warm Indian hospitality. So you can expect as high a standard of service on the ground, as you’d do in the air.


Moreover, our professional internationally trained staff goes to extra lengths to ensure you have a comfortable and relaxing flying experience.
Welcome aboard Jet Airways, one of the world’s finest airlines.


Class of Service on international sectors

  • First Class

  • Business Class branded as ‘Première’

  • Economy

Class of Service on sectors within India

  • Business Class branded as ‘Première’

  • Economy





JetKonnect

JetKonnect, the new all-economy service, with the same world-class Jet Airways experience, now offers you a lot of advantages for a whole lot less. JetKonnect is a no-frills all economy service on specific routes/flight timings, designed to meet your need for affordable fares in these trying times. It will complement the Jet Airways’ full service product. So, with Jet Airways and JetKonnect, we will be able to cater to all your needs on the Jet Airways network within India.


All JetPrivilege members using JetKonnect service will enjoy the accrual and redemption benefits of the JetPrivilege programme.

Your entire journey/experience right from the time of making the booking, airport experience, in-flight experience will be managed by Jet Airways. For example, at the airport, the check-in, queries, transfers etc. will be managed by Jet Airways and its staff as always.


Corporate Partnerships



Codeshare Partners: As Jet Airways expands its wings over international skies, we are also actively entering into codeshare relationships with various international airlines to enable our guests to fly to more destinations than ever before on Jet Airways marketed flights.
Jet Airways places its marketing code on the following routes operated by its codeshare partners:

  • Air Canada

  • All Nippon

  • Brussels Airline

  • Etihad




  • Garuda Indonesia

  • JetKonnect

  • Kenya Airlines

  • Malaysian Airlines




  • Qantas

  • South African Airways

  • Thalys

  • United Airlines




Interline Partners: Interline eTicketing is the latest ticketing method, which allows two carriers to electronically sell tickets on each other on a single document. Jet Airways has 148 Interline Partners of which 98 are Interline eTicketing Partners. All existing eTicketing eligible sectors of Jet Airways and the below Interline eTicketing Partner are applicable for Interline eTicketing.

JetPrivilege Partners: Our frequent flyer program, JetPrivilege boasts of 140 partners across various categories like airline, car rental, co-brand card, codeshare, conversion, dining, eRetail, lifestyle, entertainment, hotel, lifestyle, publishing, retail and telecommunication.

Through Check-in Partners: We offer through check-in facility for our guests travelling on our flights and connecting on 42 through check-in partner airlines across the globe.

Awards



2013


  • “Wines on the Wing” award in Global Traveller magazine.

  • Monitor Award for Best In-flight Meal in Economy for 2012

  • Freddie Awards 2013 for ‘‘Best Promotion for JetPrivilege's 20% discount for online redemption of JPMiles and ‘Best Loyalty Credit Card: JetPrivilege HDFC Bank Credit Card’

  • Best use of Customer & Data Analytics award at the 6th Loyalty Award 2013

  • Best Domestic Airline at CNBC Awaaz Travel Awards 2013


2012

  • Lonely Planet Magazine Travel Award 2012

  • Triple honors for JetPrivilege Programme at the prestigious Freddie Awards 2012

  • Customer & Brand Loyalty Award In “Domestic Commercial Airlines Sector”

  • Favourite Full-Service Airline at the Outlook Traveller Awards 2011

  • Coveted Digital Marketing award at Indira International Innovation Summit


2011

  • NDTV Profit Business Leadership Award 2011

  • Best Domestic Airline award by the Travel Agents Association of India (TAAI)
  • Best Airline in Central/South Asia and India at Global Traveller Reader Survey Awards 2011


  • Best Long Haul Airline Ex Brussels - Travel Magazine Awards 2011

  • ‘Best Domestic Airline’ At CNBC Awaaz Travel Awards 2011

  • Jet Airways conferred three prestigious awards at the "Times Travel Honours 2011"

  • Rated Best On Time Performer Amongst Scheduled Domestic Airline in March 2011

Awards



  • Air Cargo Award of Excellence 2011 by Air Cargo World Magazine

  • Regional Deal of the year 2010 Award by Airfinance Journal

  • ‘Hall Of Fame’ honour from Hotel Investment Forum of India – Naresh Goyal

  • Customer and Brand Loyalty Award 2011


2010

  • ‘Airline with Best Business Class Service in the World’ at the Business Traveller Awards 2010

  • Global Travelers 7th Annual Readership Survey Award 2010

  • Best Long Haul Airline Ex Brussels-TM Travel Awards 2010

  • 7th ‘Friends of Thailand’ Awards 2010 in the ‘International Airlines’ category

  • 'Best Full Service Airline – International (Indian) Award by the Air Passenger Association of India (APAI)

  • 'Best Full Service Airline – Domestic' Award by the Air Passenger Association of India (APAI)

  • Third Best Airline Worldwide for Business Class by SmartTravelAsia.com
  • Top Ten airlines overall for Cabin Service by SmartTravelAsia.com


  • ‘Most preferred airline for Business class; at CNBC AWAAZ Travel awards 2010

  • ‘Best Airline – in the Champagne / Sparkling Wine’ category at Global Traveller Airline Wine award

  • ‘Best International Airline’ at the Condé Nast Traveller India Awards

  • ‘Award for excellence in operations – Airline’ category of the Bird Express TravelWorld Awards

  • ‘Best Domestic Full Service Airline of the Year’ category of the Bird Express TravelWorld Awards

  • Customer and Brand Loyalty Award in the Domestic Commercial Airlines Sector, at Customer and Brand Loyalty Award


2009

  • ‘Best Long Haul Airline from Brussels’ at TM Travel Awards 2009

  • ‘Best Eastbound Airline from India’ at Abacus- TAFI (Travel Agents Federation of India) Awards 2009

Awards



  • ‘Best Domestic Airline in India’ at Abacus- TAFI (Travel Agents Federation of India) Awards 2009

  • ‘Best Indian Airline’ at Business Traveller Awards 2009

  • ‘International Entrepreneurs of the Year’ award at the house of commons, UK - Naresh Goyal and Anita Goyal

  • Customer and Brand Loyalty award in the Commercial Airlines Sector (Domestic), at the second Loyalty Awards, 2009

  • ‘Best Elite Level’ category of the Freddie Awards 2008


2008
  • ‘Airline with Best First-Class Service in the World’, by readers of the prestigious Business Traveler magazine, at the 20th Annual ‘Best in Business Travel’ Awards


  • 2008 Galileo Express Travelworld ‘Best Domestic Full Service Airline’ Award

  • Best Cargo Airline of Central Asia at Cargo Airline of the Year Awards

  • JetPrivilege wins ‘Program of the Year’ at the 20th Annual presentation ceremony of the Freddie Awards 2007. JetPrivilege, India’s largest and most recognized frequent flyer programme, won 9 Freddie Awards.

  • 'Man of the Year' award by the Belgian Aviation Press Club (APC) – Naresh Goyal

  • Best Airline in Central/South Asia & India in an annual Global Traveller magazine survey

  • Award for Customer & Brand Loyalty in the ‘Commercial Airlines Sector (Domestic)’, at the IndiaTimes Mindscape and Savile Row (A Forbes Group Venture) Awards ceremony

  • 2 awards at the prestigious Avaya GlobalConnect Customer Responsiveness Awards 2007 ceremony


2007

  • ‘Best Domestic Airline’ award at the 18rh annual TTG Travel Awards

  • ‘Travel Entrepreneur of the Year’ award conferred on Mr. Naresh Goyal, Chairman at the 18h annual TTG Travel Awards

  • Genius of the Web Awards 2007 for the Best Airlines website

  • Chairman Mr. Naresh Goyal honoured with the TATA AIG - Lifetime Achievement Award

Awards



  • TravelBiz Monitor’s - Most Innovative Product Launch Award for its ‘First Class’ product on its long-haul flights
  • SAP ACE 2007 – Awards for Customer Excellence, in the Best Travel & Transportation Sector Implementation Category


  • JetPrivilege wins ‘Programme of the Year’ for Japan, Australia, Asia and Pacific regions at the Annual presentation ceremony of the Freddie Awards 2006


2006

  • Galileo Express TravelWorld Award in the 'Best Full Service Carrier' category from Galileo Express TravelWorld for the fourth consecutive year

  • India’s best airline at the 17th Annual Travel Awards 2006 function of TTG Travel Asia (Travel Trade Gazette) at Pattaya, Thailand

  • 'India’s leading airline' by travel professionals worldwide at the 13th Annual World Travel Awards 2006

  • ‘Best Overall In-Flight Entertainment’ by the World Airline Entertainment Association (WAEA) for its in-flight entertainment system

  • ‘Best Single In-Flight Audio Program’ by the World Airline Entertainment Association (WAEA) for its in-flight entertainment system

  • JetPrivilege was honoured at the 18th Freddie Awards ceremony in the Best Customer Service and Best Bonus Promotion categories for the region Japan, Pacific, Asia and Australia

  • ‘Indian Domestic Airline with Spectacular Growth’ at SATTE 2006 (South Asia Travel and Tourism Exchange)

  • ‘India's Most Popular Domestic Airline’ at SATTE 2006 (South Asia Travel and Tourism Exchange)

  • Star Of The Industry Awards for the Best Domestic Airline For The Year 2005 by the ITM Institute of Hotel Management

  • Chairman, Naresh Goyal received first BML Munjal Award for Excellence in Learning & Development in the Private Sector category

2005


  • ‘Emerging Company of the Year’ Award for 2004-2005 at the Economic Times awards for Corporate Excellence

  • ‘Best Domestic Airline for 2005’ at the TTG Travel Asia's Travel Awards

  • ‘'Emerging Company of the Year’ at The Economic Times Award for Corporate Excellence 2004-05

Awards

2004

  • Galileo-Express Travel & Tourism Award for ‘India’s Best Domestic Airline’

  • 'Most Respected Company' in the Travel and Hospitality sector award of the leading business magazine Businessworld

  • 'Best Domestic Airline' by the travel trade, readers of Travel Trade Gazette (TTG)-Asia and TTG-China

  • 'Best Business Class' in the Domestic Airline Category at the first edition of feBusiness Traveller Awards

  • 'Best Economy Class' in the Domestic Airline Category at the first edition of feBusiness Traveller Awards

  • 'Best Service (Airport & Inflight)' in the Domestic Airline Category at the first edition of feBusiness Traveller Awards


2003

  • ‘India’s Best Domestic Airline’ at the first ever Galileo-Express Travel & Tourism Award

  • Jet Airways was declared a ‘Superbrand’ by the leading international authority on branding, the Superbrands Council

  • Boeing Company Award for maintaining ‘Best Technical Despatch Reliability’ for 2002

  • ‘India’s Most Respected Company in the Travel and Hospitality Sector’ for 2003 by the business weekly Businessworld

2002


  • ‘Best Domestic Airline’ of Asia by the readers of Travel Trade Gazette’s (TTG) Asia and China editions of 14 countries in the region ‘for dedication towards commitment and service excellence’

  • ‘Best Domestic Airline of the Year’ 2001 at the Ninth H&FS National Awards for Excellence in Hospitality and Tourism


2001

  • Award in the Co-branded / Affinity Programme category at the MasterCard Annual Meeting Asia-Pacific 2001

  • Air Transport World Market Development Award



Awards



2000


1998

  • H&FS – Best Domestic Airline of the Year 1998 for excellence in hospitality

  • India’s Best Domestic Airline at the International Brand Summit


1997

  • Best Domestic Airline Award for Service Excellence – Key to Competitiveness

  • Best’ by the Rangaswamy Tourism Foundation associated with the Karnataka Tourism Development Corporation

  • Best Airline of the Year 1996-97 Award conducted by IATA Agents Association, Kozhikode (Kerala)


1996


  • H&FS Best Domestic Airline of the Year Award for excellence in hospitality

  • The Great Management Show Award for punctuality, safety, quality of service and customer orientation


  • The World Travel Market Global Award by Reed Exhibition Companies in conjunction with Trav Talk for contribution to travel and tourism in the respective media sponsor regions worldwide


1995

  • Citibank Diners Club Blue Moon Award for Service Excellence


1994

  • Service Excellence Award at an International Seminar called Global Managers in Jurassic Park hosted by Global Managers.

Brussels – Our European Hub

Not only is Brussels the capital of the European Union, its physical location combined with our partner airline network, makes Jet Airways hub in Brussels the natural gateway to Europe and Africa.
Designed to serve transfer traffic, the single terminal Brussels airport facilitates quick, easy and seamless connections for its customers. Brussels, further distinguishes itself as one of the most convenient and passenger friendly airports in Europe.
With Jet Airways’ hub at Brussels, business and leisure flyers can connect to Newark and Toronto daily from Delhi, Mumbai and also to 49 other destinations within India. Moreover, from Brussels, our guests can connect to over 80 European destinations with our partner airlines.

Reservations

Co-hosted in SABRE, reservations can also be made on all major Computerised Reservations Systems (CRS).


  • SABRE (co-hosted)

  • Abascus

  • Amadeus
  • Apollo


  • Axess

  • Galileo

  • Infini

  • Topas

  • Travelsky

  • Worldspan

Jet Airways offers call centre facilities for international and domestic flights and services that operate on a 24x7 basis.


Reservation facilities are available through Jet Airways’ multi-purpose call centre number 3989 3333 – across Mumbai, Delhi, Chennai, Hyderabad, Bengaluru and Kolkata.
Jet Airways' electronic ticketing service enables guests to book tickets to any destination on the airline's route network through the Internet.
Check-in Options

You may now check in for your flight from 48 hours to 2 hours before the scheduled departure time. We have numerous check-in options for you to choose from.
Save time by checking in online or on your mobile phone. Or simply visit the airport and check-in using our new age Kiosk machines and avoid long queues at the check-in counter.
The check-in options that are easily available to you are as follows:


  • Airport Check-in

  • Check-in while walk-in

  • City Check-in

  • Early Check-in at Singapore

  • Kiosk Check-in

  • One Time Check-in on Return Journey

  • Tele Check-in

  • Through Check-in

  • Web Check-in

For more details visit jetairways.com.



eCommerce @ Jet Airways

Technological innovation is an integral part of Jet Airways’ business strategy. Our focus has always been to use cutting edge technology to enhance guest experience by implementing innovative products that will ensure a seamless customer experience.

As the world hails e-age as a revolution in consumer convenience, Jet Airways has been keeping its guests ahead by launching technologically-advanced customer touch-point services.

Website: Jet Airways website, jetairways.com, is India's leading travel site, which is available in 35 country sites and 20 multilingual sites in 8 languages, providing a complete travel solution offering flight bookings, hotel bookings and travel insurance.
Log on to our multi-country & multi-lingual website where you can benefit from a host of services, offers, rewards and much more, every time you visit. With 35 country sites and 20 multilingual sites and 24x7 real-time content updates, you can be assured of viewing customised offers and content in your language preference.
You can book air tickets with Jet Airways, JetKonnect and other partner airlines like British Airways, Lufthansa, Air Canada, Brussels Airlines, Etihad Airways, Malaysia Airlines, Qantas and United Airlines.
JetPrivilege members can redeem their JPMiles online to make flight bookings on Jet Airways, view and manage their JetPrivilege account online, use our Mileage Calculator to plan award trips, view real time JPMiles and activity details, Transfer JPMiles as well as Purchase JPMiles online.
Jet Airways also offers an exclusive portal for travel agents – www.9wagents.com.
eCommerce @ Jet Airways

Online Booking Engine: You can book your flights with one of the best-in-breed internet booking engine with 27 currencies and multi-payment options. It is a simple 4-step booking process linked real-time to Jet Airways’ reservation system, offering 3 options of Fixed, Flexible & Lowest. You can purchase JetProtect Travel Insurance whilst booking and get compensated for lost or delayed baggage, flight delays due to fog, medical expenses during your trip and protection of your home for loss due to fire or burglary while you are on the move. You get a confirmation of your booking on SMS. You can benefit from our multi-city booking option and get your past flight searches in just one click.

Book online with our codeshare and interline partners, which allow us to provide you with a greater choice of destinations with seamless connections. Earn 500 Bonus JPMiles every time you book online and benefit from a host of other offers on flights through promotional codes, corporate deals, special offers, etc. Indian Armed Forces, Paramilitary Forces and their families can avail of special discounted fares when they book on jetairways.com.


Check-in: Appreciating our guests’ invaluable time, we pioneered easier ways to check-in:


  • Web Check-in: Web check-in and choose your preferred seat in 4 simple steps before you reach the airport

  • Kiosk Check-in: Check-in via our easy-to-use interactive Kiosks and choose the seat of your preference from the real-time seat map displayed on the touch screen.



eCommerce @ Jet Airways

Online Data Security and Payment Options: We offer multiple options to make your booking online. Online bookings can be done using Credit, Debit/Maestro cards, through Equated Monthly Instalments (EMI) and using Net Banking/Cash Cards. All booking and ticketing options are highly secured using the latest industry standards.


  • Your credit card is protected by the most stringent safety standards when you book online

  • Information provided online is secured using SSL-128 bit encryption standard with most advanced security methods and practices

  • CyberSource solutions are implemented and our payment gateway uses the most up-to-date security standards

  • Latest payment security feature of 3D Master Secure Code (MSC) & Verified By Visa (VBV)

  • MasterCard (MIGS) Payment Gateway is used for online authorisations and payments

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