Other day-to-day– UI/UX design, research/benchmarking, testing client workshops, card sorting workshops, accessibility requirements gathering/distilling, user testing, strategy and supporting product owners and tech/design teams
Hiveworks (formerly Orange Digital) – Lead UX Designer
Brands: Orange (Europe) & Bread Tin
Management – managed small design team (visual designer and UI developer) during direct engagement with Orange (group)
Artefacts included: functional specs, proposals, requirement backlogs, UX - wireframes, personas, creative concepts, task models, user journeys, HTML prototypes, bench-marking/heuristic review documents, content requirements, sitemaps and card sorting
Project types – Responsive and adaptive web design, learning management system, micro sites and iOS/Android app
Other day-to-day– UI design, research/benchmarking, testing client workshops, agency - pitch work, requirements gathering/distilling, strategy and supporting with proposal/SOW development
Havas Media (London) – Senior UX Designer
www.havasmedia.com/ 8 months
Brands: National Express (eCommerce)
Management – Hybrid role - Responsible for managing an agile team, including - test analysts, data analysts, designers & IA's
*Client stakeholders - worked closely with the head of e-commerce (National Express) & head of web strategy (Havas Media).
Artefacts included: functional specs, proposals, requirement backlogs, UX - wireframes, personas, creative concepts, task models, user journeys, HTML prototypes, bench-marking/heuristic review documents, content requirements, sitemaps, test reports, analytics reports
Project types – UX design, content strategy, MVT & A/B testing (test and learn), mobile review/competitor bench-marking, mobile redesign and A/B test (mobile - test and learn)
GoThinkBig (Bauer and o2 partnership), Closer and Mother & Baby
Management – Managed agile, UX focused design team. Delivered a NEW brand (GoThinkBig - Bauer/O2 partnership) from UX - discovery, concept production, brand development; through to supporting tech build.
Artefacts included: Functional specs, UX - wireframes, creative concepts, HTML prototypes and responsive design templates
Project types – Existing brand website updates - UX focused redesign and build, responsive design for mobile, display advert optimisation for mobile. GoThinkBig - New brand - end to end design and build
Other day-to-day -Preparing statements of work (SOW’s), managing the client, reporting progress (plans/schedules, representing the end-user, supporting the SEO/analytics teams, time/budget and release management.
LBi for M&S (London) – Senior Producer /UX Consultant
www.lbi.com & www.marksandspencer.com 1 year & 6 months
Management – With focus on Q/A & UX - I orchestrated the delivery of all key onsite projects/campaigns and events.
Project/campaign types – m-site design/development/maintenance, managing 6-8 designers, producers and developers, (including training, support, and line-management responsibilities).
Website redesign – key template UX design and implementation
Other day-to-day - Key point of contact for all external (supplier) projects due for delivery into the main M&S website. I managed the expectations of multiple stakeholders including - copywriters, traders, marketing managers and other management in web operations (representing the user of the website). Ran interviews and made key decisions in regard to recruiting for the design/development and production team. Facilitated new processes to improve workflow and reduce costs.
Sumac UK (London based creative digital agency) – UX Designer/Producer/
www.sumac.uk.com/ 3 years & 4 months
Management (agile) - Over the course of more than 3 years, I worked on a large number of concurrent digital projects. With focus on UX - supported designers and developers with the ultimate goal of delivering - web applications, mobile apps, responsive design (mobile/tablet) marketing campaigns, large (comprehensive) websites and micro-sites.
Account Management – From a UX perspective (representing the user) - This involved requirement gathering, client meetings, change management, backlog management
Other day-to-day – I managed the creative concept development process – preparing proposals, production briefs, wireframes, (IA), strategy, SOW’s, software documentation, functional specs/user stories, SEO & analytics.
PPS (Online digital advertising) – Web Designer/Developer
[Company no longer trades]
Web Design/development - Designing/hand coding CSS/XHTML and developing database driven websites with PHP. Working daily with MYSQL, WAMP and an Apache server, while liaising with clients/suppliers (software: Adobe Photoshop and Illustrator).
Managing the expectations of multiple stakeholders and effectively collaborating across different departments and skill-sets.