Public Library Statewide Blueprint for Staff Development Background



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Public Library Statewide Blueprint for Staff Development


Background: During the DLDS LSTA strategic planning process (which included statewide meetings with various staff, including library administrators and staff development coordinators), the need for a statewide blueprint for staff development was identified. Therefore a Goal 5 Program Activity in the current DLDS LSTA Strategic Plan, FY 2008-2012, states “Develop a statewide blueprint, timeframe 2009-2011”. It was thought that by planning together, we can identify trends, collaboration opportunities, and address gaps in what is being offered throughout Maryland public libraries. The blueprint development meeting was held on June 11, 2009 at the Arbutus Library, Baltimore County. A registration link was sent to the mdstaffdev listserv, which includes staff in public libraries who support staff development functions in their libraries. Wesley Wilson, SLRC, Margaret Carty, MLA, and Honore Francois, LATI, were also invited. Two training opportunities had been offered to help participants prepare for this meeting. The first was a workshop on how to do needs assessments provided by Gail Griffith. The second was a workshop about staff development planning facilitated by Joanne Trepp.

Meeting Activities: Prior to the meeting, participants completed a worksheet for their library system that showed planned activities. These were posted to a wiki. Copies were brought to the meeting and participants reviewed them and worked together to identify topic trends. Smaller groups then worked together to develop area/region summary worksheets. They also discussed how they can share with each other within their area/region. Next, the whole group discussed statewide needs and opportunities to share and developed a summary. Finally, the process for developing the blueprint was evaluated.

Process Evaluation: It was not decided whether review and updates to the blueprint should become an annual process. However, it was decided that the group will dedicate a day to blueprint review again next year. On a scale of 1 to 5, the overall score from the group was 4, which represents “good”. Participants expressed positives as: lots of useful sharing/we’re not alone; resource list; nice product; good participation and conversation; goals met; useful technology for process; pre-work was good preparation; good time for regional collaboration; learned what others were already doing; informal time to talk; we have an outcome and a method; seeing trends/concentrations; good collaboration between MLA, SLRC, and DLDS.

Changes that should be considered for the process are: participation of ALL library systems – this was expressed again and again by the groups; ask participants to review the wiki documents prior to meeting (one group suggested this); refine instructions for area/region group worksheet (one group suggested this), clarify what statewide program was decided to share (one group suggested this).


Final Product: The Blue Print document is a statewide summary and set of appendix tables that provide: 1) Topic Trends 2) Who Currently Offers 3) Identified Needs (what is needed that can’t be found) and 4) Shared Solutions. Specifically, it includes:


  • Statewide Summary – Includes topic trends, identified needs, opportunities to share at a statewide level. The topic trends are the overall trends that are being seen statewide. The identified needs are needs that either cannot be satisfied by the local library system/organization or via sharing within the area/region. Opportunities to share include ways that identified needs can be addressed and also ways in which everyone can share generally.

  • Appendix 1: Area/Region Worksheets – Includes information about planned offerings within each area/region. These are worksheets completed by each area/region group during the planning process.

  • Appendix 2: Library System Worksheets– Includes detailed information about planned offerings in each participating library system/organization. These are worksheets completed by each library system/organization during the planning process.

  • Appendix 3: Meeting participant list

Statewide Summary

Topic Trends
(These are the kinds of topics being offered statewide).

Identified Needs
(Needs that either cannot be satisfied by the local library system/organization or via sharing within the area/region).

Shared Solutions

(Ways that identified needs can be addressed)


Technology – Troubleshooting; Emerging, Specific Software Training; Online Learning; Online Meetings; Graphics, Photography, Video, Image Training; Web 2.0 (including how to apply it)

Online learning – how to help people transfer what they’ve learned to the workplace

Web 2.0 – how to apply it, what works/best practices





Publish and share best practices to promote the transfer of learning for online course content such as SkillSoft. This effort has been tasked to the statewide SkillSoft Liaison group.

Division of Library Development & Services (DLDS) will work with the State Library Resource Center (SLRC) and the Merlin Community Builders group to offer ways for staff to learn about applying Web 2.0 successfully. SLRC will also offer social networking.



Customer Service – Reader’s Advisory; Challenging Customers; Reference Service; Databases; Advanced Better Reference Service


Difficult customers, Safety, Diffusing angry customers, Special populations, Customer service – all related and need to be addressed at various levels for an integrated approach.

There is an urgent need for a coordinated approach to sharing policies/procedures and workshops focusing on communication skills (follow-up to Blackbelt Librarian presentations) re difficult customers, safety and how to diffuse anger, customer service, diversity/cultures and concepts, special populations. An online meeting has been scheduled for July 30, 2009 to begin this process.

State Library Resource Center (SLRC) will offer book reviewing, reference.


Age Specific Programming – Young Adults; Seniors; Children; Teens


Age level specific programming



State Library Resource Center (SLRC) will offer training on age level specific programming including seniors and reader’s advisory for children.

Leadership, Management, Supervision – Safety & Emergency Prep; Collection Development; Human Resources (new staff orientation, recruitment); Legal Issues; Energy Conservation/Sustainability


Project planning management

Maryland Library Association (MLA) will strive to provide project planning management.

State Library Resource Center (SLRC) will offer library statistics.



Personal Development – Stress Management; Time Management; Wellness; Communication; Retirement


No identified need – already being addressed locally/regionally. Also, some communication and stress management will be addressed by Customer Service (please above Customer Service topic trend).




Marketing – Ambassador/Advocacy; Marketing your Collections; Marketing Your Library


No specific identified statewide need - already being addressed locally/regionally

State Library Resource Center (SLRC) will offer collections merchandising.

Other - Futuring and Emerging Trends; Train the Trainer


Train the Trainer (includes training peers)

Futuring and Emerging Trends


Maryland Library Association (MLA) will strive to provide train-the-trainer.

Division of Library Development Services (DLDS) will be made aware of this need. New Jersey State Library is planning a large East Coast conference. Local systems and regional libraries will share when possible.



Other ways to share:

All will use the staffdev listserv to share programs and presenters. They will also continue to post these opportunities on the Statewide Training &Events Calendar.

All will continue to share presenters (professionals and staff) on the staff development wiki. The group renewed their commitment to this effort.

All will share software training packages on the wiki.

Inquire whether Ask-Us-Now can share some of their online reference training – texting; twittering; and dealing with customer emergency situations (like suicide).

MLA will offer online opportunities to reduce driving.

Note: SLRC needs clearer priorities for the topics that they will offer, so a survey will be developed.
Appendix 1: Area Region Worksheets

Areas/Regions Represented:

Central North:
Carroll
Cecil
Baltimore County
Enoch Pratt
Harford

Central South:
Anne Arundel
Frederick
Howard
Montgomery
Prince George’s

East:
Caroline
Dorchester (missing report)
Kent (missing report)
Queen Anne’s (missing report)
Somerset
Talbot (missing report)
Wicomico
Worcester
ESRL


South:
Calvert
Charles
St. Mary’s
SMRLA

West:
Allegany

Garrett (missing report)

Washington
WRML

Other:
DLDS, MLA, SLRC – no area/region worksheet


Area/Region: Central North

Carroll County Public Library – Terri Simmons, Kim Smithson


Cecil County Public Library – Lee O’Brien, Kevin Urian
Baltimore County Public Library – Jean Mantegna, Brian Staples
Enoch Pratt Free Library – Lisa Kenyon
Harford County Public Library – Maurice Coleman, Alycia Hyre

TOPIC TREND

TOPICS

(Prioritized when possible)

AUDIENCE

LIBRARY SYSTEM(S) NEEDING IT

DELIVERY METHOD/

PRODUCT

DATE/

TIMELINE

OFFERED BY:

Technology

Emerging Technology

Troubleshooting Technology

Applied Web 2.0

Software/platform training

Online learning/meetings

Gfx/photo/img training




General Staff

Learning 2.1 (ccpl, bcpl)

SMS/IM ref (all)

Social Networking best practices (most)

Skillsoft/Learning 2.1


http://marylandlearning.wordpress.com/

In house/Hired Vendor/AUN



Ongoing

Office 2007 training from Carroll County

DLDS Skillsoft Office 2007 training

HCPL:

Working with wikis



Basic HTML Workshop

Customer service

Ref Suv/Cust Serv

Readers advisory

Communication

Challenging customers

Better Reference Service


General Staff

All

Blended Learning/Inhouse/Outside Speakers/Skillsoft/Collaborative Resources

Ongoing

HCPL:

Cultivating relationships track

Basic Training

Customers with disabilities

EPFL

Carroll:


Telephone Doctor

BCPL:


Working with Teens

Empowering staff

RA Training


Age Specific programming

Children’s Serv

Young adults

Senior programming


Relevant Staff

all




Ongoing

BCPL:

Storytime training

HCPL:

Book group moderator training



Volunteers and storytelling for daycares

Cecil:


Bookmate – Online RA

Story Circles for seniors

Carroll:

Learning storytime skills

SLRC:

Resources for age specific programming


Leadership/Supervision


Mang/Leadership skills

Supervisory training for promoted staff

Energy Conservation Sustainable Buildings

Legal Issues

Safety & Emergency planning

Collection Development Marketing

Diversity


Appropriate Staff

all

Skillsoft

Outside vendors

Blended learning

Inhouse


Community College Teachers

State Training – Office of emergency services

Local Police Departments


Ongoing

EPFL:

Targeted Mini-management series

HCPL:

Basic/Adv. Sup. Training



Leadership program

BCPL:


Effective Managing series

Leadership Dev. Program

New Sup. Skills

Carroll:


New Sup. Training

Personal Development

Retirement/Recruitment

Staff Orientation

Time Management

Stress Management

Train the trainer

Trends in libraries



General Staff

Targeted Staff



All

Baltimore City Retirement programs

State Retirement

Outside Vendors (New Horizons)

Skillsoft

Inhouse

Published resources



Online resources

Ongoing

EPFL:

Time Management

Carroll:

Wellness Challenge

HCPL:

BCBS Wellness



County Wellness

BCPL:


Stress Management Staff Day

Marketing


Collection Dev/Marketing

Databases

Advocacy


Selected Staff

All

ALA Courses

MLA Content

Outside Trainers


Ongoing

SLRC:

Collection management programs

Library Challenges

HCPL:


Intellectual Freedom Workshop

BCPL:


Marketing in a shared collection environment

Other

Future and Emerging Trends

Train the Trainer




General Staff

All

Outside Speakers

Skillsoft

Inhouse

Conferences



Ongoing

BCPL:

Bring futurist to speak



**”Identified Need” indicates a training need that is not currently being met.

Opportunities to Share:

BCPL: Futurist

EPFL: Volunteer Central (nonprofit training)

SLRC: Experts, consultants, classes online

Cecil CPL: Bookmate, Job Search and Resume training for staff

Carroll CPL: Leadership Academy

HCPL: Learning 2.1, Basic Supervisory Curriculum, Cultures and Concepts (ask Maurice)

Area/Region: Central South

Participants:

Anne Arundel County Public Library – Joanne Trepp
Frederick County Public Library – Dolores Maminski, Trina Panagos
Howard County Library – Rachel Rappaport
Montgomery County Public Libraries – Kate Tavakolian
Prince George’s County Public Library – Robin Jacobsen

TOPIC
TREND


TOPICS

(Prioritized when possible)

AUDIENCE

LIBRARY SYSTEM(S) NEEDING IT

DELIVERY METHOD PRODUCT

DATE/

TIMELINE

**OFFERED BY:

Technology

Microsoft Products

All Staff

All

SkillSoft

September 2009 – June 2011

DLDS




Evanced

Users

MCPL, AACPL

Webinar

Fall 2009

Vendor




Web 2.0

All Staff

All

Online, F2F

FY10

Identified Need

Customer Service

Online Reference Skills (WebsearchU conf)

Ref Staff

FCPL, HOWA, MCPL, PGCMLS

Online, F2F


FY10

MLA, FCPL, HOWA




Basic Customer Service

All Staff

All

Online, F2F

FY10

SLRC, MLA




Challenging Customers

All Staff

All

F2F

FY10

(FCPL/CCPL in September 2009)



Hired Presenter FCPL (with CCPL), MLA

Age Specific Programming

Early Literacy

All Staff

AACPL

Online, F2F

FY10, FY11

MLA, PGCMLS




Teen

All Staff

MCPL

Online, F2f

FY10, FY11

MLA, HOWA, PGCMLS, SLRC




Seniors

All Staff

PGCMLS


Online, F2F

FY10, FY11

MLA

Leadership/

Management/

Supervisors

Supervisory Training (re-skill)

Managers, Sups

All

SkillSoft, Hired Presenter

FY10, FY11

DLDS, MLA




Project Management (all levels)

Management, Leaders

FCPL

F2F

FY10, FY11

Hired Presenter (MLA?)

Personal Development

Communication

All Staff

AACPL, PGCMLS, FCPL, MCPL

Online, F2F

FY10, FY11

Identified Need




Time Management

All Staff

AACCPL, PGCMLS, MCPL

Online, F2f

FY10, FY11

Identified Need

Marketing


Ambassador/Advocacy

All Staff

All

Online, F2F

FY10, FY11

MLA




Displays

All Staff




F2F

FY10

SLRC

Other

Train the Trainer – Designing Training

SMEs, All Staff




F2F

FY10, FY11

MLA, EPFL (Davita Crawford)




Train the Trainer – Presentation Skills

SMEs, All Staff

All

F2F

FY10, FY11

MLA




Futuring & Emerging Trends

All Staff

All

Online, F2F

FY10, FY11

Identified Need (BCPL?)

**”Identified Need” indicates a training need that is not currently being met.

Opportunities to Share:

Customer Service - Online Reference Skills (WebsearchU content – not sure of specific topics yet) - Online, F2F - Offered by: FCPL, HOWA
Customer Service – Challenging Customers (Warren Graham - BBLs) - F2F Hired Presenter – Offered by: FCPL (with CCPL) September 2009
Age Specific Programming - Teens (topics to be determined) - Online, F2F – Offered by: HOWA, PGCMLS
Age Specific Programming - Early Literacy (topics to be determined) - Online, F2F – Offered by: PGCMLS

Area/Region: East

Caroline County Public Library – Debby Bennett


Dorchester – not represented; no Section 3 worksheet
Eastern Shore Regional Library (ESRL) – Gayle Morrow
Kent County Library – not represented; no Section 3 worksheet
Queen Anne’s County Public Library – not represented; no Section 3 worksheet
Somerset County Public Library – not represented; Section 3 worksheet submitted
Talbot County Public Library – not represented; no Section 3 worksheet
Wicomico Public Library – Linda Parry
Worcester County Library – Karen Neville


TOPIC TREND

TOPICS

(Prioritized when possible)

AUDIENCE

LIBRARY SYSTEM(S) NEEDING IT


DELIVERY METHOD/PRODUCT

DATE/TIMELINE

**OFFERED BY:

Leadership, Management, Supervision

  • Building Safety & Security

  • Collection development policy

  • Trustee training




2 levels-staff/admin

Manager

BOD/Trustees

All es libraries

Face-to-face,

Sharing,


Experts

Face-to-face



2009/11

ESRL,

Statewide



Technology

  • Emerging Technology

  • Skillsoft

  • Web 2.0

All staff

All es lib

Online,

Blended,



Same as above

Vendors, regional, STATE

Customer Service

  • Database

  • Roving reference

  • Enhancing cust. Svc

  • RA

  • Model reference

ALL

Akk

Individual vendor

Esrl face-to-face, online



Same as above

Vendors, regional, slrc, private presenters


Personal development

  • Stress management/accepting changing conditions

  • Time management & organizational skills

all

all

Esrl face-to-face, online

same

same

Age specific programming

  • Youth programming

Youth Services

all

  • Storytime boxes

  • Teen program boxes

same

same

Marketing/advocacy

Your library

Your programs




All

all

Everyonelearns.info

Same

State, regional

**”Identified Need” indicates a training need that is not currently being addressed.

Opportunities to Share:

  • Model mystery shopper/Caroline County

  • ESRL Training resources

  • Statewide Trustee Manual

  • Tech “petting” zoo

  • Programming boxes for youth


Area/Region: South

Calvert Library – Not represented; Section 3 worksheet submitted


Charles County Public Library – Emily Ferren

St. Mary’s County Library – Mary Anne Bowman

Southern Maryland Regional Library – Jennifer Falkowski

TOPIC TREND

TOPICS
(Prioritized when possible)


AUDIENCE

LIBRARY SYSTEM(S) NEEDING IT

DELIVERY METHOD/PRODUCT

DATE/TIMELINE

**OFFERED BY:

other

Trends affecting library service

everyone

Calvert, Charles, St. Mary’s

Face to face or online

November 2009

Sometime in 2010



Identified Need

Pat Wagner

George Needham

College of DuPage press



Technology

Director’s Station

SirsiDynix Director’s Station users

Calvert, Charles, St. Mary’s

In person or online (hands on)

Fall 2009 and ongoing

SMRLA and SirsiDynix consultants

Technology

New Consumer Technologies

Everyone


Calvert, Charles, St. Mary’s

In person or online

Libr@ry Tech-Know



October 2009

April 2010

Fall 2010

Spring 2011



SMRLA Staff

Technology

Web 2.0 applications beyond 23 Things

Everyone

Calvert, Charles, St. Mary’s

Self-paced (Learning 2.1)

2010

Piloted by Harford and ESRL, offered in each county

Customer Service

Dealing with special Populations (homeless, mentally ill, severely handicapped)

everyone

Calvert, Charles, St. Mary’s

In person

2010

Identified Need Roseanne Torpey


Age Specific Programming

Trends with teens and teen programming

everyone

Calvert, Charles, St. Mary’s

YALSA’s Teens and Technology Institute

December 2009

YALSA – Linda Braun

Age Specific


40 Developmental Assets

Everyone

Calvert, Charles, St. Mary’s

YALSA’s Beginner's Guide to Teens & Libraries

March 2010

YALSA

Leadership/ Management/ Supervision

Dealing with Security Issues in the Branch

Everyone

Calvert, Charles, St. Mary’s

In person

January 2010

Black Belt Librarian

Identified Need



Technology

Graphic skills to produce great flyers

Everyone

Calvert, Charles, St. Mary’s

In person

November 2009

Pat Wagner

Technology

Office 2007

Everyone

Calvert, Charles, St. Mary’s

In person hands on in computer lab

ongoing

Keep It Simple Computer Training

Customer Service

Dealing with Difficult Customers

Everyone

Calvert, Charles, St. Mary’s

In person


2010-2011

Identified Need

Fred Pryor Seminars



Leadership/ Management/ Supervision

Basic supervisory training

Supervisors and librarians in charge

Calvert, Charles, St. Mary’s

Must be in person, no online component

2010

Identified Need

**”Identified Need” indicates a training need that is not currently being met.

Opportunities to Share:
Open seats or share speaker expenses for:


  • Pat Wagner, George Needham, Michele Gorman, Lisa Ford, Blackbelt Librarian

  • Open seats to technology showcases

  • Share outlines and training materials for SirsiDynix products

Area/Region: West

Allegany County Library System – Lisa McKenney


Ruth Enlow Library (Garrett County) – Not represented; no Section 3 report
Washington County Free Library – Kathleen O’Connell
Western Maryland Regional Library – Joe Thompson, Jennifer Howell, Naomi Butler

TOPIC TREND

TOPICS

(Prioritized when possible)

AUDIENCE

LIBRARY SYSTEM(S) NEEDING IT


DELIVERY METHOD/

PRODUCT

DATE/

TIMELINE

**OFFERED BY:

Personal Development

Communication Skills (Internal and External Customers)

All Staff

All

Anything

Spring 2010

TBD

Customer Service

Challenging Behaviors (Safety)

All Staff

All

Blackbelt Librarian Warren Graham Presentation at Fall Summit

November 11, 2009

Warren Graham

Technology

On-Demand Technology Training: Computer Tricks & Tips

All Staff

All

Self-paced blended

Summer/Fall 2009

WMRL

Leadership, Management, Supervision

Supervisory Skill

Supervisors

All

Self-paced Online

September 09-September 10

SkillSoft

Technology


Microsoft Office

All

All

Self-paced Online

September 09-September 10

SkillSoft

Age Specific Programming

Teen Services

All

All

On-site Workshop

August 28, 2009

Michele Gorman “This Ain’t Your Mama’s Library”

Leadership, Management, Supervision

New Books

Children’s YA Staff

All

On-site Workshop

August 14, 2009

Dr. Carolyn Cook

Customer Service

Online Resources

All

All

Online

Late Summer 2009

WMRL/ACLS

Customer Service

Customer Service

All

All

Break-out Session at Fall Summit

November 11, 2009

WMRL

Marketing


Marketing From Any Position

All

All

TBD

2010

TBD

Personal Development

Time Management/Organizational Skills

All

All

TBD

Spring 2010

TBD

Technology

Technology Playground

All

All

TBD

2010

TBD

Leadership, Management, Supervision

Legal Preparedness/Internet Laws/Copyright

All

All

TBD

2010

TBD

**”Identified Need” indicates a training need that is not currently being met.

Opportunities to Share:

Technology Playground gadgets (sharing cost with others)


Michele Gorman
Computer Tips and Tricks
New books
Databases

Appendix 2: Library System Worksheets

The worksheet for each participating library system/organization can be downloaded from the Blueprint folder on the Maryland Public Library Staff Development wiki at:


http://wiki.carr.org/db/share/marylandstaffdevelopment/Blue%20Print/

Appendix 3: List of Meeting Participants 06.11.09

FIRST NAME

LAST NAME

PHONE

EMAIL

LIBRARY SYSTEM

Nini

Beegan

(443) 340-7853

nbeegan@carr.org

MSDE

Debby

Bennett

479-1343 x152

dbennett@carolib.org

Caroline County Public Library

Helen

Blumberg

410-396-5484

hblumber@prattlibrary.org

Pratt/SLRC

MaryAnne


Bowman

(301) 884-2211 x1006

mabowman@stmalib.org

St. Mary's County Library

Naomi

Butler

(301) 739-3250 x142

naomib@washcolibrary.org

WMRL

Margaret

Carty

947-5090

mcarty@carr.org

Maryland Library Association

Maurice

Coleman

273-5600

colemanM@hcplonline.info

Harford County Public Library

Jennifer

Falkowski

(301) 884-0436

jfalkowski@somd.lib.md.us

SMRLA

Emily


Ferren

(301) 934-9001 x20

eferren@somd.lib.md.us

Charles County Public Library

Honore

Francois

(202) 269-1984

honore@honorefrancois.com

LATI

Alycia

Hyre

273-5600 x2229

hyre@hcplonline.info

Harford County Public Library

Robin

Jacobsen

(301) 699-3500 x241

robin.jacobsen@pgcmls.info

PGCMLS

Lisa

Kenyon

396-9940

training@prattlibrary.org

Enoch Pratt Free Library

Dolores


Maminski

(301) 600-3770

dmaminski@fredco-md.net

Frederick County Public Libraries

Lisa

Mckenney

(301) 777-1200

lmckenney@allconet.org

Allegany County Library System

Gayle

Morrow

742-1537

gayle@esrl.org

ESRL

Karen

Neville

208-2910

kneville@worc.lib.md.us

Worcester

Lee

O'Brien

996-1055

lobrien@ccplnet.org

Cecil County Public Library

Kathleen


OConnell

(301) 739-3250 x166

ko01@washcolibrary.org

Washington County Free Library

Trina

Panagos

(301) 600-3788

tpanagos@fredco-md.net

FCPL

Linda

Parry

749-3612 x40

lparry@wicomico.org

Wicomico Public Library

Rachel

Rappaport

313-7718

rachel.rappaport@hclibrary.org

Howard County Library

Carolyn

Sheffield

767-0437

csheffield@msde.state.md.us

DLDS/MSDE


Terri

Simmons

386-4500 x3126

terrir@carr.org

Carroll County Public Library

Kim

Smithson

386-4500 x3191

ksmithson@carr.org

Carroll County Public Library

Jennifer

Spriggs

(301) 777-1200

jspriggs@allconet.org

Western Maryland Regional Library

Brian

Staples

887-6177 x3

bstaples@bcpl.net

BCPL

Kate

Tavakolian

(240) 777-0023

katherine.tavakolian@montgomerycountymd.gov

Montgomery County Public Libraries


Joseph

Thompson

(301) 739-3250 x140

jthompson@washcolibrary.org

Western Maryland Regional Library

Joanne

Trepp

222-7104

jtrepp@aacpl.net

Anne Arundel County Public Library

Kevin

Urian

996-1055 x135

kurian@ccplnet.org

Cecil County Public Library

Wesley

Wilson

396-5429

wwesley@mailsnare.net

Pratt/SLRC



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