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Dept of Health Canberra

Role: MS CRM Dynamics (baseline clearance is essential)

Contract Start Date: ASAP to 30 Jun 18 plus extension


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Role: Microsoft Dynamics CRM Specialist

Security clearance: Baseline

Client: Federal Agency

Location: Canberra

Role Description: As a Microsoft Dynamics CRM Specialist, you will work as part of a highly motivated and cohesive team using agile approaches to design, develop and implement Dynamics CRM business solutions.

Required skills and experience / Selection Criteria

As a Microsoft Dynamics CRM Specialist you work as part of a highly motivated and cohesive team using agile approaches to deliver CRM business solutions. 

Please provide a submission addressing all the below criteria and a recent resume. 

Dynamics CRM Specialist key requirements:  

Mandatory & Essential Criteria: 

  • Minimum of 2 years’ experience with the design, development and implementation of Microsoft Dynamics CRM business solutions

  • Demonstrated experience with current versions of Microsoft Dynamics CRM Online and Dynamics CRM on-premises

  • Demonstrated experience and high competency with Custom workflow assembly development

  • Demonstrated experience and high competency with CRM form programming (i.e. Java Script)

  • Demonstrated experience and high competency with Custom page integration

  • Demonstrated experience with the development and implementation of CRM Portal solutions

  • A strong background in .Net development (C#, web services)

  • Experience with TFS or other version control products for Dynamics CRM solution development and implementation.

Desirable Skills & Experience: 

  • Highly desirable: Preferably 5+ years’ experience designing and developing Microsoft Dynamics CRM solutions

  • Highly desirable: Design, development and implementation of SSRS Reports for Dynamics

  • Highly desirable: Experience with the configuration and implementation of the Dynamics 365 App for Outlook (preferable), and/or Dynamics 365 for Outlook (CRM plugin)
  • Demonstrated experience with the migration of Dynamics Onpremises solutions to the Microsoft Azure cloud platform

  • Excellent communication skills and ability to interact with clients in a professional manner

  • Ability to work cohesively in a team environment using an Agile based method

  • Ability to work transparently and collaboratively, including when making decisions.

A strategic Roadmap for the use and further implementation of Microsoft Dynamics CRM (Dynamics 365) has been developed for the Department. The department is seeking to engage the services of one qualified and experienced Microsoft Dynamics CRM Specialist to augment its existing Dynamics capability, and work as part of a highly motivated team to deliver a range of business solutions according to the overall programme of work. The FY2017-18 work plan includes solutions to support compliance management, investigations, request management and call, and information centre activities. 

The solutions will build on the Microsoft Azure D365 foundation case management capabilities already delivered by the project, and include support for business process workflows, SLAs, dashboards and reports, templates, email, and integration with other systems such as TRIM, the ABR, GIS and possibly SharePoint. Dynamics 365 portal capabilities may also be required.


As a member of the Agile project team, and under the direction of the Project Manager and Team Leader, you will help design, develop and implement Dynamics CRM Case Management solutions to meet the needs of a range of business areas. The Microsoft Dynamics CRM Specialist will work closely with the Business area(s), Project Manager, Business Analysis, and Tester to design and develop solutions within Case Management that align with the project goals. 

Key deliverables include:

  • Requirement / user story review feedback

  • Solution designs, including options analysis where several viable solutions may be possible

  • Developed Dynamics CRM based solution, in accordance with the agreed design, to deliver the capabilities required by the business requirements

  • As built solution documentation and configuration / code comments

  • Peer solution / code review feedback

  • Release / deployment / implementation documentation.



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Business Address: Units 1-4, 15 Trench Street, Kingston, ACT 2604, Mailing address: Po.Box 153 Civic Square, ACT -2608,

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