Supplemental Nutrition Assistance Program (snap) Resources

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Supplemental Nutrition Assistance Program (SNAP) Resources

Minnesota focuses on enhancing customer service in the SNAP program by removing barriers to program access, improving application timeliness, ensuring issued benefits are accurate and proper denial or closure of cases. On this site, you will find links to information and resources to help manage your Supplemental Nutrition Assistance Program (SNAP) and process and maintain SNAP cases.

Use the right scroll bar to move up and down the page.
Helpful Links:


  • Policy includes links for pertinent CM manual references, bulletins, PolicyQuest, guides, handbooks, examples, Q & As and Food Distribution Program on Indian Reservations.

  • Reports includes links to Quality Control SNAP reports, error distribution maps, payment accuracy, and archived reports

Topics Available under Information and Tools:

  • Application processing

  • Case banking

  • Client resources

  • Contact information

  • Customer service

  • Denials and terminations

  • Management Evaluation Review.

  • Participation and outreach

  • Payment accuracy

  • System resources

  • Training

  • Worker tools and forms

Information and Tools:

Application processing:

  • What to tell customers about applying for SNAP (pdf)

  • What to say about SNAP phone card (pdf)

  • What to say about SNAP phone highlights card (pdf)

  • Combined Application Form Workbook and Answers - 1/2014 version.

  • SNAP CAF Cover Letter. Letter developed by Roseau County.

  • APPLYMN Worker Process Guide is also located in the Training Toolkit on SIR.
  • Initial Screening Tip (pdf)– a good business practice from Martin County

  • Appointment Letter – Letter developed by Sherburne County

  • Applications, Recertifications and NOMI (pdf)

  • Intake Scheduling Letter – Letter developed by Sherburne County

  • SNAP Telephone Interviewing Guide (pdf)

  • SNAP Identity Verification Document List (pdf)

  • Case Notes Self Directed Presentation and Handouts

  • Mandatory Verifications for SNAP

  • 2013 MFWCAA conference question responses - Responses to questions asked during the 2013 MFWCAA conference, including questions on case processing without non-mandatory verification, use of REPT/PND1or PND2 when only first page of CAF received and ABAWDS.


  • ABAWD Flow Chart Counties with Employment and Training Referrals

  • ABAWD Flow Chart Counties without Employment and Training Referrals


  • SNAP Expedited Flow Chart

  • Expedited SNAP Evaluation Form (DHS 4834-ENG)

Application Processing Project

  • Application Processing Project Announcement Email (pdf)

  • October-December 2015 Application Processing Achievement Announcement (pdf)

  • October-December 2015 SNAP Application Processing Data (pdf)

  • January-March 2016 Application Processing Achievement Announcement (pdf)

  • January-March 2016 SNAP Application Processing Data (pdf)

Case banking:
  • An article on Case Banking How Connecticut's Breaking Down the Traditional Caseworker Model - September 2013.

  • Human Services By the Batch (pdf), an interesting article on Case Banking - November 2011.

  • Responses to request for information on Case Banking (pdf) – Stearns County 8/2011

  • Responses to request for information on Case Banking (pdf) – Watonwan County 7/2011

  • Case Banking Worker Feedback Handout (pdf)

  • Beltrami Article from March 2011 – Human services staff reorganized to provide better county service

  • Rice Article from February 2011 – Lean workplace set to start in March

  • Daily Stand-up Meeting Checklist - Wabasha County case banking document

  • Duties by Function - Wabasha County case banking document

  • Scheduler - Wabasha County case banking document

  • Transition Instructions - Wabasha County case banking document and

  • Verification Cover Sheet - Wabasha County case banking document

  • Washington State – Redesigning Access to Public Assistance- a video – A link to a short video from the state of Washington. When the page opens, scroll down to “Project information.” The 3rd bullet contains a link to access the video. This is an example of what case banking is trying to achieve.

Client resources:

  • SNAP applicants and recipients warned about scams

  • How to apply for Food Support Information Sheet (DHS-6142-ENG) provides information on how to apply for SNAP.

  • SNAP information for clients on the DHS public web site

  • To report lost or stolen EBT cards call 1-888-997-2227.

  • How to Use your Minnesota EBT Card (pdf) provides information on using the EBT card.

  • Food shelves

  • University of Minnesota Extension Nutrition Services Supplemental Nutrition Assistance Program Education (SNAP-ED) is nutrition education for SNAP recipients delivered by community nutrition educators from the University of Minnesota Extension and Minnesota Chippewa Tribe. Community nutrition educators teach the importance of a quality diet, how to purchase healthy foods on a limited budget, and how to prepare healthy meals with quick and easy recipes.

  • SNAP hotline: (651) 431-4050 or 1-800- 657-3698. For TTY call the Minnesota Relay at 711 or 1-800- 627-3529.

  • Fare For All is a program administered by the Emergency Food Shelf Network that aims to provide more nutritious food at a lower cost to low and moderate-income families looking to stretch their food-purchasing power. Fare For All is open to everyone. There are no income-based requirements for participation. Once a month, individuals and families can purchase fresh, quality food items, including fruits, vegetables and frozen meat items at reduced rates. Packages may be purchased with cash, EBT, debit or credit cards.

Contact information:


  • State of Minnesota NorthStar web page or click on the NorthStar link at the top right corner of this page.

  • Minnesota Counties on the Web


  • Minnesota SNAP hotline: (651) 431-4050 or 1-800-657-3698. For TTY call the Minnesota Relay at 711 or 1-800-627-3529.
  • Use the National Directory of Contacts (pdf) to verify duplicate participation in other states.


  • United States Department of Agriculture (USDA)

  • Food and Nutrition Services (FNS)

Lost or stolen EBT card:

  • To report lost or stolen cards call 1-888-997-2227.

Customer service:

  • Customer Service – A guide for maintaining customer service and how to handle difficult people.

  • SNAP-ME Customer Surveys (English) pdf

  • SNAP-ME Customer Survey (Spanish) pdf

  • Looking for a way to seek public input on a regular basis. Check out Crow Wing County’s Customer Survey model at the comment link on Crow Wing County Administrator page.

County Success Stories

  • LeSueur County Success Story (pdf) One person’s successful initiative to promote SNAP

  • Anoka County’s story (pdf) about developing strategies to reduce error rates, increase productivity and have fun doing it.

  • Cass County’s system (pdf) uses video conferencing to save customers a trip.

  • Swift County’s process (pdf) an innovative way to increase SNAP participation.

Kudos To

  • Application Sticker pdf – Chippewa County

  • Phone interview sign (pdf) - Itasca County.

  • Voice mail messages (pdf) recognized from Suzie Morgan, FW Ramsey County.

  • Waiting Too Long sign (pdf) - Sibley County.

Denials and terminations:

  • SNAP Negative Action Worksheet (pdf) thanks to LeSueur County
  • Return Mail Process POLI TEMP TE02.08.012

  • Closure Two Step When Fail to Verify (pdf) – idea obtained from Ramsey County

  • Denial Two Step When Fail to Verify (pdf) – idea obtained from Ramsey County

Management Evaluation Review:

  • SNAP 30-day Exception Form

  • SNAP 30-day Exception Form Guide (pdf)

  • SNAP Expedited Exception Form

  • SNAP Expedited Exception Form Guide (pdf)

  • SNAP Case and Procedural Error Review Form

  • SNAP Case and Procedural Error Review Guide (pdf)

  • SNAP Payment Accuracy Review Form (pdf)

  • SNAP Payment Accuracy Review Guide (pdf)

  • Supplemental Nutrition Assistance Program Management Evaluation Review, 2013 results

  • Sample Corrective Action Plan (pdf)

  • ME Review Counties for 2015 (pdf)

  • Keys to Payment Accuracy (pdf) an FNS payment accuracy document

  • FNS Performance Measures (pdf). Customer service measures for Supplemental Nutrition Assistance Program on which monetary bonuses are awarded.

Regional Training Workshop 2016

  • SNAP Resources (pdf) – list of SNAP resources that can be found using CountyLink and SIR

  • ABAWD Resources (pdf) – list of all ABAWD resources and guidance available

  • Closings and Denials (pdf) – tip sheet for workers when processing closings and denials
  • CM and TEMP references for Application Processing (pdf) – helpful policy and system info for processing applications

  • Helpful Scripts for PARS, CAPERS, and ABAWDs (pdf) – common errors and scripts that can help you avoid them

  • WEBI: Change Preferences to Not Use JAVA for WEBI Reports (pdf) – will allow you to filter and sort within WEBI or use if you receive a JAVA error

  • WEBI: Exception Cases Search (pdf) - how to find cases that exceeded 24 hr, 5 business day, and 30 day regular SNAP processing in WEBI and how to save those searches to Excel and your Favorites Folder

Participation and outreach:

  • The University of Minnesota Extension provides SNAP –Ed programing in Minnesota counties. To find your local contact call 612-625-7070 or click here University of Minnesota Extension Simply Good Eating The Minnesota Chippewa Tribe provides SNAP-Ed programming on six reservations (Bois Forte, Fond du Lac, Grand Portage, Leech Lake, Mille Lacs and White Earth)> To learn more, contact Joanne Mulat 218-335-8585 or .

  • A FNS report, Building a Healthy America: A Profile of the Supplemental Nutrition Assistance Program provides a summary of past research on program operational outcomes.

  • Hunger Hits Home Documentary and Viewing Guide

  • Calculating the SNAP Program Access Index (PAI): a Step-by-Step Guide (pdf)
  • The Community Partner Outreach Toolkit provides tips in these tough economic times to get more eligible people enrolled in SNAP. In it, you’ll find facts and figures as well as frequently asked questions and program talking points. Take advantage of the tips, templates, and promising practices to ensure you’re making the most of your outreach activities.

  • Check out this Hunger Solutions targeting seniors. There is information to share and posters to download to use in your office and at outreach sites to increase participation among older Minnesotans.

  • Positively Minnesota, Department of Employment and Economic Development. Nothing tells a story like numbers. Here you’ll find data and data tools that give you a comprehensive look at Minnesota’s economy and workforce. It provides the latest and most detailed data available on employment, wages, job growth and more, as well as key economic comparisons between Minnesota and other states.

  • Supplemental Nutrition Assistance Program (SNAP) logo/service mark in English and Spanish.

  • SNAP Outreach Grantees

Payment accuracy:

  • Self-employment Reminders and Tips – information on certification of self-employed households for SNAP and cash programs.

  • Shelter Deduction Clarification effective 07/2014 pdf – lists examples of how to determine shelter deductions in a shared living expense (rent) arrangement.

  • Anticipating Income Presentation is intended to provide you with information on SNAP prospective budgeting and demonstrate the use of the SNAP Prospective Income Calculation Window (PIC). The Anticipating Income Handout summarizes and supports the Anticipating Income Presentation. These are located in Training Toolkit on SIR.

  • Income (pdf)

  • Household Composition (pdf)

  • FMED PowerPoint and Handouts provides information on how to identify who qualifies for FMED deductions and how to correctly budget the deduction. These are located in Training Toolkit on SIR.

  • MAXIS Coding & Verification of Assets (pdf)

  • What Is Six-Month Reporting (pdf) - handout with current gross income limits.

  • Keys to Payment Accuracy (pdf) from FNS

System resources:

  • TSS Help Desk Survival Guide 2014 (pdf) 2014 MFWCAA Handout

  • PRISM Basics for Financial Workers (pdf) MFWCAA Handout


  • The Training Toolkit is a resource that includes a variety of guides, handouts and other resources to assist financial workers in their daily work

  • Click here for Information on training opportunities or click on TrainLink tab above.

Worker tools and forms:

  • Phone and Complaint Log – a combination phone and complaint log in an Excel document. This is another document option for agencies to use as phone and/or complaint logs.

  • Benefits of Leaving SNAP Cases Open - Zero Benefits (pdf) – this document provides information on the benefits of leaving SNAP cases open when eligible for zero Benefits.

  • Elderly/Disabled Food Support Net Income Limits and Deductions (pdf)

  • I864 Sponsor Deeming (pdf)- 2010 MFWCAA handout

  • Immigration Cards and Codes (pdf)- 2010 MFWCAA handout

  • Organizing and Prioritizing Your Work – PowerPoint
  • Forms or click on eDocs in the green bar above.

  • Counties, tribes, health care providers and others who order DHS documents now have a new Web site to order preprinted forms. Customers can now access the order fulfillment Web site off the eDocs forms and documents repository on DHS’ public Web site.

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