a The complaints have been from parents who said their children became sick when they put toys from the zoo animal play-sets and the space stations in their mouths.
b The results show that the paint on the toys has an extremely high lead content and is not the paint the company normally uses.
c It may be about one and a half million toys.
d She is going to go straight to their plant at Hangzhou.
The atmosphere could be described as tense, frosty, uncomfortable. Simon seems determined to assign the blame and the responsibility for sorting out the problem to Thomas. Thomas doesn’t take kindly to this and is quite defensive. Fiona tries to smooth things over and move away from the apportioning of blame, but her decision to order a total product recall does not go down well with Thomas.