Some of the staff can be very, very nice but others are a bit nippy. It's just the way they answer you at times. I mean they think nothing of telling you that you are in here for good. I mean I think if I was in here for good I think I would like the walls to give. I'm not very good at accepting these kind of things. Things like that really dump you and you can't get out. I mean I cannot get out to the shops or anything and I said I wanted to go to the Halifax and I was told I wasn't going there either. Now why not?