A highly experienced professional who possess the required level of retail management know how needed to inspire, lead, develop and motivate staff. Thereby helping them to achieve outstanding results through passion, innovation and support. As a perfect role model on the shop floor, I`m able to; coach, give feedback, build morale, roll out initiatives, and make recommendations on merchandising and product presentation. I have strong sales and service background that allows me to thrive in any competitive and challenging retail environments. Having a real passion for retailing, with a strong desire to exceed customer expectations. I`m looking for a managerial position and a career advancement opportunity with a company that will not only challenge my professionally but will also allow me to develop my knowledge and potential still further.
Present the brand image with the Boutique and the community.
Being the leader by bringing prestige and vision to the sales team.
Developing sales and selling skills for whole the team by delegating responsibilities and follow up.
Leading a weekly meeting to discuss the Boutique achievement, stock level, client data base to be contacted (CRM) and set objectives .
Finding appropriate action plan to develop cross selling and increase client foot flow on each floor by offering a complimentary sales.
Ensuring that all the team follow the brand product presentation guidelines and maintain the standards.
Responsible for delivering high quality of customer service and ensuring the staff speak about the inspiration and the story behind the product to create client loyality.
Controlling the back office organization.
October 2013 till August 2015 BURBERRY
Store Manager Salhiya Responsible for managing the day-to-day operation of the store, as well as setting customer service standards, and launching initiatives to hit sales targets. As well as developing and motivating a team, whilst ensuring everyone adheres to company policies and procedures.
Manage and achieve all Key Performance indicators in line with store Profit and Loss reporting.
Managing and motivating staff to increase sales and ensure store efficiency.
Analyzing store sales figures.
Ensuring the team demonstrating excellent product knowledge and telling the heritage of BURBERRY .
Maintaining awareness of market trends and monitoring local competitors.
Leverage Customer Relationship Management (CRM) clienting and store reports to support the development of a loyal customer base and develop the team to achieve the highest quality of customer profile capture with every transaction.
Complete store operational requirements by scheduling and assigning employees; following up on work results.
Solve operational problem such as customer complaints.
Work closely with the Service and productivity department team to provide effective feedback.
Maintain the stability and reputation of the store by complying with legal requirements (Pricing, Labeling, Fire extinguisher, licenses, safety conditions ).
Identifying improvement area and updating measures to maximize customer's satisfaction level
Recruiting, training, supervising and appraising staff.
Ensuring development plans are carried out with all team members each month.